Alejandro Iguaran

Alejandro Iguarán, LL.B. Executive assistant| Operations Lead Manager | Paralegal | B2B Sales Consultant Barranquilla-Colombia www.linkedin.com/in/alejandroiguaran - –- SUMMARY Bilingual professional with over 10 years of experience in the BPO industry, supporting legal and healthcare operations. Strong background in team management, project coordination, effective communication, and problem-solving. Exceptional skills in negotiation, relationship building, and customer service. Proficient in Microsoft Office, data analysis, and databases. Competent English skills (C1 level). KEY SKILLS & AREAS OF EXPERTISE • • • Executive Assistance and Agenda Management Operations Management and Team Leadership Compliance and Legal Knowledge • Negotiation and Consultative Selling • Data Analysis and Process Optimization • Effective Bilingual Communication • Team Training and Development TECHNICAL SKILLS • • • • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Database Management Systems (SQL, Access) Videoconferencing Tools (Zoom, Microsoft Teams) Project Management Tools (Asana, Trello) EXPERIENCE Recruiter 03/2023 – 11/2023 Amazing Homecare/Intergen - U.S. - Healthcare Industry Anchora-BPO • Conduct the application process with applicants, including collecting documents, assisting with applications, and responding to inquiries. • Review and verify applicants' documents, such as identifications, certifications, medical records, and employment verifications. • Send employment verification requests (EVRs) to agencies where the applicant has recently worked. • Accurately complete I-9 Employment Eligibility forms. • Schedule orientation appointments and ensure applicants attend. • Create and organize electronic folders for each applicant with all their documents. • Enter accurate applicant data into the InflowCare system and other relevant systems. • Submit complete profiles of approved applicants to the HHAExchange system. • Maintain constant communication with at least 55 applicants per day via SMS, phone calls, etc. • Work closely with the Human Resources department. Key Achievements: • Implemented a new background verification process, reducing average hiring time by 25%. • Trained a team of 10 new recruiters, enabling them to meet performance targets within 2 weeks. Team Leader 11/2021 - 03/2023 Chartsquad -– Colombia & Philippines– Legal-tech Industry Officepartners360-BPO • Led and motivated a team of 25 agents to achieve established goals. • Manage team performance and provide constructive feedback. • Delegate and assign tasks effectively, Resolve conflicts promptly and fairly. • Foster professional development opportunities for team members. • Oversee and ensure accuracy and efficiency of medical record retrieval process. • Identify and resolve issues arising during the medical record retrieval process. • Communicated effectively with patients and healthcare providers. • Collected and analyze data related to team performance, medical record retrieval process, and customer satisfaction. • Generated periodic reports communicating data analysis findings to stakeholders. • Analys data to identify areas for improvement and develop strategies to enhance process efficiency and service quality. • Stay up-to-date on all federal and state laws and regulations related to medical record retrieval and disclosure. • Contribute to the development of new products and services. Key Achievements: • • Implemented a quality monitoring system that increased report accuracy by 12%. Reduced average medical record retrieval time by 20% through workflow optimization. Paralegal Senior 01/2014 - 01/2017 Fiscalía General de la Nación - Colombia - Goverment . • Supported drafting of rulings, provisions, and requirements using digital tools. • Managed and archived prosecutor folders using cloud storage and databases. • Assisted prosecutors in proceedings via communication apps and videoconferencing. • Drafted documents related to preparatory investigations, following standards. • Managed prosecutor's agenda, email, and reminders for important commitments. Key Achievements: • • Implemented a digital filing system that reduced document search time by 30%. Develop Watson and Combicoran system to optimize performance in all the state. ADDITIONAL EXPERIENCE Trainer 11/2022-12/2022 Officepatners360 – Philipines (Cebu, Davao, Cagayán de Oro) • Conducted comprehensive training sessions for a team of 55 agents, 3 supervisors, 2 QA specialists, and an Operations Assistant on Chartsquad processes and procedures. • Collaborated closely with the Operations Assistant to develop and implement effective training materials, ensuring consistent knowledge transfer across the team. • Designed and facilitated interactive training modules, leveraging multimedia resources and hands-on activities to enhance learning and engagement. • Provided ongoing coaching and mentorship to the team, addressing queries, reinforcing best practices, and fostering a culture of continuous improvement. EDUCATION • Bachelor of Laws, Minor in Immigration and Data Analysis, Universidad del Atlántico, Barranquilla, Atlántico, GPA: 4.85 • HIPAA, OSHA, HITECH Certificates, 2022 • Personality Style at Work, Business Email Etiquette, Coaching for Performance,2022 • Amazing Home Care Staff Training, Staff Department of Labor Digital Notices,2023