Bilingual professional (English C1) with over 10 years of solid experience in BPO operations in legal and healthcare industries. Motivating team leader with proven track record in project management, effective communication, and problem-solving. Exceptional skills in negotiation, relationship development, and customer service. Expert in Microsoft Office, data analysis, and database management.
Demonstrated experience as an executive assistant optimizing schedules and providing solid operational support.
As a recruiter, implemented processes that accelerated hiring times by 25%.
Led teams of up to 25 members, increasing report accuracy by 12% and driving a 20% reduction in medical record retrieval times.
As a paralegal, developed digital systems that reduced document search times by 30%.Organized, proactive, and results-oriented professional with strong analytical skills. Reliable team player focused on continuous process improvement and collaboration. Committed to leveraging my technical competencies and interpersonal skills to drive operational success.