Alejandro Dionio II

Alejandro Dionio II Technical Helpdesk Analyst Professional Summary A certified Nomadix Tech support. Have a solid technical helpdesk background for 8 years. Established record of technical reliability and creating rapport with users and customers. Excellent in assisting clients over the phone, chat and email. Skill Highlights - Quick problem solver, recognized to have excellent analytical skills Calm and level-headed Can work under pressure with no or minimal supervision Internet and tech savvy Touch typist, capable of typing 60 wpm with 90% accuracy Job Role and Functions Ocwen Business Solutions Inc. - Help callers with password resets with all applications. - Rectify Active Directory account issues - Serve as a single point of contact for Ocwen employees. - Setting up local and network printers configurations - Support users when connecting to VPN Xerox Business Solutions (XBS) / Atos - - Technical Helpdesk Analyst 2013 - 2015 Help users with password resets Setting up local and network printers configurations Roaming profile rebuilding Setting up mobile email clients Support users when connecting to VPN Serve as a single point of contact for all Aetna applications and technical concerns Docomo Intertouch Business Solutions Inc. - Technical Helpdesk Analyst 2015 - 2016 Technical Helpdesk Analyst 2009 - 2013 Provides technical assistance via phone conversation for HSIA (High Speed Internet Access) Services for our hotel guests. Which are mostly consisted by professional individuals, corporate executives, business proprietors, IT executives etc. Basic networking knowledge and familiar with up-to-date technology devices plus excellent system navigation skills. DLTO Corporation (Back office) Team Lead- Monitor emails for additional projects/ request from clients Make production reports QA the files that was done by the team to ensure excellent quality of work Educational Background Tertiary Education Ateneo De Zamboanga University Zamboanga City Colegio De San Juan De Letran Intramuros, Manila Secondary Education Jesu-Mariea School Bicutan, Parañaque City Primary Education Dominican School Manila Sampaloc, Manila AB Inter-disciplinary Studies AB Economics