Alejandro Abaya Dajac Jr. | Freelancer Resume

Alejandro Dajac Jr. Virtual Assistant | Administrative Support | Customer Service Specialist Professional Summary Reliable, detail-oriented Virtual Assistant with experience supporting HR operations, trade-finance teams, e-commerce order flows, and freelance content clients. Comfortable working remotely and with cross-functional teams to resolve issues, document processes, and keep daily operations running smoothly. Proficient with Google Workspace, Microsoft Office, Trello, Asana, ClickUp, and Adobe Photoshop. Known for clear communication, practical SOPs, and following through until tasks are completed. Education Polytechnic University of the Philippines. Sta Mesa, Manila 2014 – 2018 Bachelor of Science in Business Administration Major in Marketing Management ● Dean’s Lister Academic Award Recipient Professional Experience IBM Philippines — HR Process Delivery Specialist | Administrative Support (Quezon City) Nov 2024 – Jul 2025 ● Acted as first point of contact for HR inquiries via phone, chat, and email; triaged and resolved routine requests and escalated complex cases. ● Built a centralized Excel knowledgebase of HR services and procedures used by frontline agents; the sheet reduced average call hold time from ~5.2 to ~4.1 minutes (≈20%). ● Drafted and rolled out standardized email response templates for common inquiries, improving clarity and increasing positive feedback by ~5%. ● Coordinated follow-ups and task handoffs in MS Teams; tracked outstanding items and improved completion rates by ~15%. ● Selected by management as the point person for Merit Increase inquiries — prepared guidance notes and ensured correct, consistent responses. Writershub (Freelance) — Virtual Assistant (Remote) Sep 2023 – Oct 2024 ● Provided remote admin support to multiple content clients: scheduling, email triage, and content uploads to WordPress. ● Maintained organized client folders in Google Drive and prepared weekly status reports summarizing tasks completed and pending items. ● Performed light bookkeeping and invoice tracking for two recurring clients using Google Sheets. ● Tracked project tasks in Trello and ClickUp to ensure deadlines were met and scope changes were recorded. Masterpics Inc. — Virtual Assistant – Order Processing & Photo Editing (Remote) Oct 2023 – Jun 2024 ● Processed 20–25 e-commerce orders daily, confirming specifications with clients and updating order status in a shared Google Sheet. ● Edited 30–40 product photos per day using Adobe Photoshop and Corel PaintShop, ensuring images met client quality guidelines and export settings. ● Authored an SOP for order intake and image naming conventions that decreased file mislabeling and rework by ~30%. ● Communicated directly with clients to confirm revisions and shipment instructions via email and Slack. ● Took initiative to assist colleagues with their tasks after completing my own assignments ahead of time, promoting team efficiency. Metropolitan Bank & Trust Company (Metrobank) — Administrative Assistant | Trade Finance Support Dec 2018 – Apr 2023 (Makati City) ● Supported trade finance operations with transaction document preparation, client follow-up calls, and internal handoffs. ● Created Excel templates and simple macros to automate recurring reconciliation steps, saving ~2–3 hours weekly for the team. ● Drafted email templates for client confirmations and standard enquiries, improving turnaround time by ~10%. ● Coordinated meeting logistics, prepared minute summaries, and maintained a departmental filing system. ● Handled and organized trade-related documentation and client records, ensuring accuracy, compliance, and efficient data management across systems and databases. ● Developed comprehensive FAQs with detailed answers to assist departments and customers in resolving common inquiries efficiently. Roadtrip Sandals — Operations & Production Manager (Small Business Owner) (Metro Manila) May 2018 – Jul 2025 ● Managed inventory, supplier relationships, order fulfillment, and customer support for a local handcrafted footwear brand. ● Implemented an order tracking spreadsheet and basic reorder alerts that reduced stockouts and rushed orders. ● Designed social-media graphics and coordinated promotions to support product launches. ● Developed standard operating procedures (SOPs) to streamline processes in product manufacturing. Skills ● Administrative & Office Management: Skilled in providing comprehensive administrative support, including calendar and email management, data entry, and database maintenance. Experienced in document preparation, file organization, task tracking, and project coordination to ensure efficient workflow. Proficient in meeting scheduling, minutes preparation, and records management in compliance with company policies. Adept at process improvement and workflow optimization, with experience in developing and implementing Standard Operating Procedures (SOPs) to enhance operational efficiency. ● Reporting & Data Management: Experienced in report generation and status tracking, with strong skills in spreadsheet creation and maintenance. Proficient in data analysis and reconciliation support to ensure accuracy and consistency in reporting. Adept at KPI tracking and performance monitoring to support data-driven decision-making and operational efficiency. ● Communication & Client Support: Skilled in handling email and chat correspondence, client coordination, and follow-ups with professionalism and accuracy. Experienced in managing HR and customer inquiries, drafting and standardizing response templates, and ensuring clear and consistent communication. Demonstrates strong written and verbal communication skills and collaborates effectively across departments to support seamless operations and customer satisfaction. ● Operations & Business Support: Experienced in order processing and tracking, inventory management, and supplier coordination to ensure smooth business operations. Skilled in bookkeeping and invoice tracking using Google Sheets, as well as performing quality control and photo editing for product listings. Adept at providing social media support and coordinating content to enhance brand visibility and engagement. ● Virtual Assistance & Remote Operations: Proficient in remote task management and productivity tracking, ensuring timely completion of assignments in virtual environments. Skilled in file organization and cloud-based document control to maintain accessibility and accuracy of records. Experienced in conducting online research and managing information efficiently, with strong time management and multitasking abilities to support seamless remote operations. TOOLS ● Office & Productivity Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), WPS Office (Docs, Spreadsheets), Google Workspace (Sheets, Docs, Forms, Slides, Meet), Google Drive, Dropbox, OneDrive. ● Project Management & Collaboration ClickUp, Asana, Trello, Slack, Zoom, Microsoft Teams, Calendly, GoogleCalendar, Monday.com ● Marketing, CRM & Automation Mailchimp, Zapier ● AI & Content Creation Tools GPT-4, ChatGPT, Gemini, Copy.ai, Grammarly, Canva Magic, ElevenLabs ● Design & Multimedia Canva, Adobe PDF, Adobe Creative, Adobe Photoshop, Premiere Pro, Adobe Express, Davinci Resolve, CapCut Certifications ● Social Media Management Virtual AssistantCertificate - Virtual Assist Online ● Data Entry Virtual Assistant Certificate - Virtual Assist Online ● Canva Virtual Assistant Certificate - Virtual Assist Online ● Lead Generation Virtual Assistant Certificate - Virtual Assist Online ● Graphics Design Virtual Assistant Certificate - Virtual Assist Online ● Facebook Advertising Virtual Assistant Certificate - Virtual Assist Online