Alejandro Abaya Dajac Jr.

I’m an experienced Administrative and Customer Service professional who thrives on bringing structure, efficiency, and support to every team I work with. Over the years, I’ve handled a wide range of administrative responsibilities, from managing communication channels and data reports to improving internal processes and ensuring clients receive seamless, high-quality service.

My background includes working at Metrobank, where I supported trade finance operations by preparing transaction documents, coordinating with clients, and maintaining organized records. That role taught me the importance of accuracy and accountability, especially when dealing with sensitive financial information. Later, at IBM Philippines, I served as an HR Process Delivery Specialist, where I became the first point of contact for employee inquiries through phone, chat, and email. I created knowledgebases and response templates that reduced turnaround time and improved communication efficiency across the team.

In addition to corporate work, I’ve also supported businesses remotely as a Virtual Assistant. I managed email and calendar scheduling, performed data entry, updated reports on platforms like Google Sheets, and helped clients streamline their workflows. For e-commerce and creative clients, I processed orders, handled customer communications, and ensured product listings were accurate and visually appealing. These experiences have strengthened my multitasking, communication, and problem-solving skills, especially in fast-paced virtual environments.

What sets me apart is my proactive approach and genuine care for the work I do. I’m not just focused on completing tasks; I always look for ways to make processes smoother, clearer, and more efficient. I enjoy collaborating with teams, anticipating needs, and finding practical solutions that save time and add value.

I’m confident using tools like Microsoft Office, Google Workspace, Trello, ClickUp, Slack, and Airtable, and I’m always eager to learn new systems that can improve productivity. Ultimately, I take pride in being the person others can rely on to keep things running efficiently, someone who brings organization, consistency, and a positive attitude to every project