Alec Ruk Singson

I am a results-driven and detail-oriented professional with experience in customer service, healthcare support, and marketing. I have a strong background in handling client communications, managing data accurately, and delivering high-quality service in fast-paced environments.

In my previous role as a B2B Outbound Caller in the healthcare insurance sector, I verified patient coverage and benefits while ensuring compliance with data privacy regulations. This role strengthened my ability to communicate clearly, handle sensitive information responsibly, and consistently meet performance targets. I developed a disciplined work ethic, achieving high productivity standards and maintaining documentation accuracy.

In addition to my customer service experience, I worked as a Marketing Manager, handling end-to-end campaign execution for live events and digital platforms. I successfully increased audience reach and engagement through strategic content creation and social media management. This experience enhanced my creativity, adaptability, and understanding of customer behavior.

Currently, I am a Research Assistant, conducting data collection and analysis on economic and environmental topics. This role has further improved my analytical thinking, attention to detail, and ability to produce structured and meaningful reports.

I am highly proficient in using CRM systems, communication tools, and digital platforms such as Google Workspace, Microsoft Office, and Meta Ads Manager. I am also skilled in time management, multitasking, and working both independently and as part of a team.

What sets me apart is my strong commitment to delivering excellent service, my ability to quickly adapt to new systems, and my willingness to continuously learn and improve. I take pride in being reliable, organized, and proactive in solving problems.

I am seeking an opportunity where I can contribute my skills in customer service and communication while growing professionally in a dynamic and supportive environment.