ALEBIOSU AKEEM
OLATUNJI
TECHNICAL SUPPORT
ENGINEER
PROFILE
Highly skilled in Microsoft Azure
(Active Directory) Networking,
GitHub, GitLab, Linux, Office 365
and Technical Support Engineer
with over 3 years of hands-on
experience and a demonstrated
history of working as Azure
Administrator, Office 365
Administrator and Customer
Service Support. Over 5 years
working experience working
with windows server Active
Directory. Has excellent
analytical and critical thinking
skills, and a strong ability to
work with minimal supervision.
Experience in Linux, cloud
services, deployment and usage
of Microsoft Cloud solutions
with growing interests in Cyber
Security, Front-end development
and Cloud Computing.
CONTACT
11, Rasaq Ademuyiwa street,
Egbeda, Lagos.
PHONE:-
EMAIL:-
EDUCATION
THE POLYTECHNIC, IBADAN
2012 - 2016
HIGHER NATIONAL DIPLOMA (HND)
COMPUTER SCIENCE
LAGOS STATE POLYTECHNIC
2008 – 2011
NATIONAL DIPLOMA
COMPUTER SCIENCE
SKILLS
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TECHNICAL SUPPORT
TROUBLESHOOTING
LINUX
GITLAB
CI/CD
GIT / GITHUB
CUSTOMER SUPPORT SKILL
CASE DOCUMENTATION
MICROSOFT AZURE (IAM, MFA, STORAGE, VNET ,VM)
AZURE ACTIVE DIRECTORY
WINDOWS SERVER ACTIVE DIRECTORY
HYBRID USERS MANAGEMENTS
LINUX
MICROSOFT WINDOWS SERVER HYPER- V
HARDWARE
NETWORKING
OFFICE 365 SUITE
COMMUNICATIONS SKILLS
SERVICE DESK
WORK EXPERIENCE
TEK EXPERTS
2022 - Presents
CLOUD SUPPORT ENGINEER L2
As a Level 2 (L2) engineer at Tek Experts, my role primarily
involves
● Designing, implementing, and maintaining IAM
solutions to ensure the security and integrity of
access controls.
● Developing and managing authentication
mechanisms, such as multi-factor authentication
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(MFA), single sign-on (SSO), and biometric
authentication.
Conducting risk assessments and implementing
security policies and procedures related to identity
and access management.
Collaborating with cross-functional teams to
integrate IAM solutions into existing systems and
applications.
Monitoring IAM systems for security incidents and
responding to security breaches in a timely manner.
Providing guidance and support to end-users and
stakeholders on IAM best practices and security
protocols.
Provide technical support for Azure Hybrid Identity
solutions, including Azure Active Directory Connect,
Azure AD Domain Services, and Azure AD Connect
Health.
Assist in the design, implementation, and
configuration of Azure Hybrid Identity solutions to
meet customer requirements.
Supporting customers in the installation and
upgrading of Microsoft AD Connect tools to facilitate
the migration of users from on-premises
environments to the cloud.
Troubleshoot and resolve issues related to
authentication, authorization, and synchronization
between on-premises Active Directory and Azure
Active Directory.
Collaborate with cross-functional teams to address
complex technical challenges and ensure successful
deployment and operation of Azure Hybrid Identity
solutions.
Develop and maintain documentation, knowledge
base articles, and best practices for Azure Hybrid
Identity deployment and support.
Stay up-to-date with the latest developments in Azure
Active Directory and identity and access management
technologies.
CLOUD COLONY INC.
CLOUD SUPPORT ADMINISTRATOR
Jul 2019 - Jun 2020
As a cloud support engineer for Cloud Colony Inc. I’m
saddled with the
responsibility of providing and maintaining quality and
prompt services
to the organization on Microsoft Azure and Office 365 cloud
related.
Serve as a vital resource for the contact center in overseeing
daily
support operations and troubleshooting when problems
arise. Part of
the team spearheading the procedure for business
continuity by being
involved in giving training to new employees and providing
remote
technical assistance and advice to other support engineers.
My responsibilities are;
● Deploy, configure and maintain computation on
Azure
● cloud
● Identity and Access Management
● Design and deploy Azure Backup and other
Confidential
● backup solutions for Azure
● Responsible for implementing, monitoring and
maintaining
● Microsoft Azure solutions
● Implement Security and Protecting Identities
● Ensuring the availability, performance, scalability and
● security of production systems.
● Monitoring Resources and Log Analytics
● Maintained system documentation logs and assisting
in troubleshooting and diagnosis of system problems.
● Build of new environments for development and test
in Azure.
● Managing employee access to Azure resources
● Managing storage, networks and security.
● Deployment and Configuring VM for Optimum Cost,
● Performance, and Security.
HUB RESOURCES
JULY 2018 - MARCH 2019
SYSTEM ADMINISTRATOR
● Administered and maintained Windows Server
infrastructure,
● including installation, configuration, and
troubleshooting of
● servers running Windows Server [versions].
● Managed Active Directory, including user and group
● administration, Group Policy m.
● Troubleshooting: Diagnosing and resolving hardware,
● software, and network-related problems reported by
users.
● This involves analyzing the issue, identifying the root
cause,
● and implementing appropriate solutions.
● Hardware and Software Installation: Installing,
configuring,
● and upgrading computer hardware components, such
as
● memory, hard drives, and graphics cards.
Additionally, they
● install and update software applications, drivers, and
● operating systems on desktop computers and laptops.
● Proficient in Linux server installation, configuration,
and
● maintenance, including user management,
filesystems, networking, and security.
● Provided technical support and troubleshooting
assistance to end-users, resolving Linux-related
issues and inquiries.
● Documented system configurations, procedures, and
● troubleshooting steps for knowledge sharing and
reference.
● Installed, configured, and maintained Linux server
● environments, ensuring optimal performance and
availability.
MOBILE TECH. INC
OFFICE 365 ADMINISTRATOR
Jan 2017–May 2018
● Managing and monitoring Office 365 services and
desktop
● support
● Formulates and creates Office 365 SharePoint sites
for
● domain users and external client access.
● Administering and support Office 365 Azure and
Exchange
● policies.
● Maintaining a highly secure system through proper
● configuration and system access monitoring.
● Assisting with the migration of data into the Office
365
● cloud platform and Office 365 SharePoint.
● Troubleshoot and resolve issues with user access to
cloud
● services.
● Monitor and communicate to stakeholders the
performance
● of the services.
● Deliver a consistent process for incident and problem
● escalation along with resolution.
● Assist with the creation of policies around the proper
use
● of Office 365 services and support.
● Administering and support Office 365 and MS
Exchange policies.
● Administering and support system backup and
disaster recovery processes.
ZEBRA COMMUNICATIONS
TECHNICAL SUPPORT ENGINEER
Nov 2011–Oct 2012
● Helpdesk and ticketing administration.
● Hardware Maintenance
● Setting Up Hardware, Install and Configuring
Software
● Troubleshooting and performing regular updates.
● Maintaining and repairing hardware equipment.
● Network Administrator Support & System
configuration.
● Maintaining and troubleshooting existing Networks.
● Installing and configuring of new network.
● Maintaining and troubleshooting of existing
networks.
● Upgrading networking hardware and software.
● Monitoring network performance to ensure network
● availability.
● Diagnosing and repairing existing systems
(peripheral
● equipment).
● Testing and overseeing performance of systems for
● effective use.
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