Alebiosu Akeem Olatunji

I am an experienced Customer Service Support Specialist skilled in managing customer inquiries across various channels, including email, chat, and phone. I excel in ticket management using tools like Zendesk, Freshdesk, and Salesforce, ensuring timely issue resolution within SLAs. My strengths include troubleshooting technical issues, documenting bugs, and collaborating with cross-functional teams to enhance customer experiences.

I have a proven track record in building strong customer relationships through empathy, active listening, and effective communication. Additionally, I contribute to process improvements by maintaining knowledge bases and providing actionable feedback. Proficient in CRM tools, reporting, and analytics, I bring exceptional organization, problem-solving, and attention to detail to every interaction.