Aldrin Barrientos

ALDRIN ALCARAZ BARRIENTOS Mobile Number: - Email Add:-Current Location: Kingdom of Bahrain CPR Number:- Summary Overview: 10 years of Retail Management (Store Operations) Mid-level 3 years’ experience Technical and Admin (Ecommerce and Telecommunications) Most Recent Job: In-charge for overall store operations, manages store sales team, training and staff scheduling, knowledgeable in cost effective management, profit and loss, revenue analysis and budget allocation. Able to asses’ business risk and potential business opportunity. Customer Service Ambassador, Case Management Expert, Tech Savvy (Mid-level) Experience in Visual Merchandising Management, Specialized in design and Implementation. Responsible for planning and actual execution and Authored Display Guidelines. Work Experiences: Company: AL AZZAM Group Elements Home Décor Kingdom of Bahrain Position: Store Retail Manager-Atrium Mall Dec 2019-Present • • • • • • Overall, In-charge of the daily store operations, manpower scheduling and effective staffing. Responsible for Product Management, including ordering and receiving, price changes (mark ups and promotion) as well handling damaged products, customer complaints and other related customer issues. Responsible for Team Development, facilitating staff learning training and hiring procedures Responsible on directly executing business decision or action plan base on the operational guideline processes and procedures set in place and implements new set l in-store policies Facilitates weekly and monthly inventory of all stock on hand and ensuring that the store maintains sufficient stock level at all times. Responsible for setting sales target and ensuring KPI’s are strictly enforced at all times. Company: TELETECH PHILIPPINES (BPO) Industry Position: Customer Service Representative Tier 2 Inclusive Dates: July 2018-June 2019 Client: eBay United Kingdom and Qantas Retail Australia LOB: Buyer and Seller Escalations Tenure: (11 months) • • • • • • • • Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed. Company: SITEL PHILIPPINES (BPO Industry) Position: Customer Sales Representative Tier 2 Inclusive Date: May 2016- June 2018 Client: Comcast Tele-communications United States LOB: BILLING AND TECHNICAL SUPPORT Tenure: (2 years) • • • • • • • • Contact prospected clients over the phone and presenting affordable plans and promotions to secure the revenue generating unit contributions. Attracts potential clients/ customers by answering product and service questions; suggesting Information about other products and services. Opens customer accounts by recording account information and managing the account specifics Maintains customer records by updating account information and taking appropriate action base on the business needs Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing Customer needs. Company: Homes R Us Home Furnishings (Retail Industry) Position Held: Assistant Visual Merchandise Manager Location: Dubai United Arab Emirates Inclusive Dates: Nov 2013–December 2015 Tenure: (2 years and 1 month) • • • • • Ensured all VM related props and collaterals are being sourced out cost effectively and implemented in a timely manner. Conducts regular store visits and lead initiative on creating a high impact visual merchandising displays or window displays. Create, Develops and Implement Visual Merchandising Guideline, look book/ Trend Book, and ensures all trend updates are being cascaded on timely manner. Ensures all products or collections are being maintained base on the inventory level/ shelves capacity to support highlighted campaign in a particular season. Reports directly to VM Manager and collaborates closely to Graphics and Marketing Department Company: Al Rubaiyat Modern Luxury (Retail Industry) Position: Visual Merchandise Manager Location: Jeddah KSA, October 2009- September 2013 Inclusive Dates: (3 years and 11 months) • • • • • Responsible for the daily store visits and display implementation across all stores/ boutiques in KSA market. Ensured all VM related props and collaterals are being sourced out cost effectively and implemented in a timely manner. Responsible for the training and growth of all VM staff and shared practices to store personnel and to standardized basic store routines. Ensures highest standard on recruiting qualified staff for the role (VM) and ensures best practices on standard salary offer and competitive packages. Reports directly to concept manager and continuously discussed future plans on store lay out , product replacement and re merchandising initiative. Company: Al Sawani Group of Company (Retail Industry) Position: Visual Merchandise Supervisor, Jeddah KSA Inclusive date and Tenure: June 2007-August 2009 (2 years and 2 months) • • • • • Ensured all VM related props and collaterals are being sourced out cost effectively and implemented in a timely manner. Conducts regular store visits and lead initiative on creating a high impact visual merchandising displays or window displays. Create, Develops and Implement Visual Merchandising Guideline, Look book/ Trend Book, and ensures all trend updates are being cascaded on timely manner. Ensures all products or collections are being maintained base on the inventory level/ shelves capacity to support highlighted campaign in a particular season. Reports directly to VM Manager and collaborates closely to Graphics and Marketing Department. PERSONAL DATA Age: 35 Date of Birth: Jan 22, 1985 Gender: Male Civil Status: Married Height: 170 cm Weight: 120 kg Nationality: Filipino Religion: Christianity - Catholic Permanent Address: PHASE 2 BLOCK 11 LOT 36 EASTWIND HOMES, RODRIGUEZ RIZAL PHILIPPINES ZIP: 1860 EDUCATION Education Level: College Graduate Education Field: Graphic Arts and Printing Technology Course: Graphic Arts School/University: Technological University of the Philippines Location: Manila Date: June 2002 to April 2006 REFERENCES: • Mr. Suresh Kumar General Manager Al Azzam Group Bahrain/ Elements Home Decor- • Nader Sinno Operations Manager Al Rubaiyat Modern Luxury- • Hala Haddad Concept Manager Pan Emirates Home Furnishings-