ALDOUS ELIJAH G. ACERVO
36 J.P. Rizal Street, Davsan Subdivision, Sindalan, CSF (P)
E-mail Address:-Contact No. (+63) 991 – 413 – 0992 / (+63) 916 – 312 – 9902
CAREER OBJECTIVE
I am seeking employment with a company where I can grow professionally and personally and be able to sustain my families’ needs, and to help the company attain its goals.
PROFESSIONAL PROFILE
With several years of experience working in the government, in a bank, and as a Technical Support Representative, I am able to provide an outstanding service within any environment and deal with a broad range of client/customer needs, from initial inquiries, to transactions and complaint handling.
SKILLS AND COMPETENCIES
Computer Literate (MS Office)- Can work under pressure
Basic knowledge in Photo/Video Editing- Able to endure long hours of work
Basic knowledge in computer troubleshooting
ACHIEVEMENTS
Passed, Philippine Civil Service Eligible (Professional Level)
Awarded: 2015
WORK EXPERIENCE
March 2020 – PresentTechnical Support Representative
Topdata Global I.T. Solutions
Responsibilities:
*Marketing the product to potential customers
*Troubleshooting issues that are reported by existing customers and potential customers.
*Answering queries from potential customers, existing customers, previous customers as well as outside sources.
*Provide support to disengaging customers.
*Provide exceptional service and build great customer relations.
March 2018 – May 2019Branch Credit Analyst
Legazpi Savings Bank, a Subsidiary of Robinsons Bank
Responsibilities:
Dealing with clients on a daily basis and ensuring complete satisfaction
Handling clients’ enquiries and referring them to bank specialists
Handling clients’ complaints with minimal disruption to the branch
Providing and processing loan applications such as Microfinance Loans and Salary Loans for teachers
March 2016 – January 2018Records Officer / Microfilming Machine Operator
Home Development Mutual Fund, Regional Office III
Responsibilities
Creating softcopies and safekeeping documents such as Land Titles, Promissory Notes, Deeds, etc.
Other tasks that may be assigned from time to time
EDUCATIONAL BACKGROUND
2011 – 2015Holy Angel University
Angeles City
Bachelor of Science in Business Administration, Major in Business Management
2007 – 2011Pampanga High School
San Fernando, Pampanga
AFFILIATIONS
2014 – 2015Creative Events Organizers: Creative Planning and Management
Member/Event Organizer
2011 – 2015Management Society Holy Angel University
Holy Angel University
Member
PERSONAL INFORMATION
Age: 25
Date of Birth: September 20, 1995
Height: 5’6’’
Nationality: Filipino
Religion: Roman Catholic
Languages Spoken: Filipino, English
CHARACTER REFERENCES
Mr. Edmar G. Pineda
(+63) 926 – 959 - 3956
Business Center Head
Legazpi Savings Bank, Pampanga Branch
Ms. Ma. Chantal Donn Pascual
(+63) 921 – 229 – 1322
Team Leader
TopData Global I.T. Solutions
