Aldous Elijah Acervo

I've been in the Customer Service Industry for three years and counting.

I'm currently working in the BPO industry as a Technical Support Representative for a VPN Service Provider. My job requires me to troubleshoot technical issues primarily, as well as to attend to non-technical, sales, and billing-related concerns through chat and e-mail.

I have also worked in a bank as a Credit Analyst, where I am responsible for marketing, processing, and releasing loans for Teachers and Small Business Owners.

With 3 years of experience, I can confidently say that I'm your guy. I have the skills and knowledge needed to be a great Support Representative. I am naturally a calm, patient, and a persistent person. I do not stop until an issue has been resolved. I do not stop until my customer is satisfied. I always make sure that I get the job done. I am also always professional when it comes to work, I am empathic, I am always respectful, I know how to deal with different types of personalities and customer, and I am the kind of support that your customer is looking for.