Aldin Jansen

I am a highly confident and motivated professional who is passionate about developing new processes from the ground up and consistently exceeding business targets in fast-paced environments. My detail-oriented approach has been honed across diverse sectors, including Solar Power, Telecoms, Health & Safety, Medical Support, Fibre Internet, and extensive BPO call center operations (national and international). This broad experience has shaped me into a free-thinking operational leader with a keen eye for talent and a commitment to ensuring continued growth, with mentorship being one of my key strengths.

As a true team player, I excel at collaborating with individuals at all levels and am committed to continuous learning – always viewing new knowledge as an opportunity to grow. I bring strong technical acumen with hands-on experience across various CRM platforms (Hubspot, Solid, Quickbase, Zoho, DocuSign, Xero Accounting), G Suite, Microsoft applications, and dialing platforms (8x8, 3cx, Vphone, Connex One, Dial Fire), where I've been responsible for strategic implementation and oversight within organizations.

My journey in call center operations has provided me with diverse challenges, solidifying my belief that every engagement should be of the highest quality. This conviction has driven me to excel in quality assessment and to effectively train staff members on various parts of the sales and customer support journey, from quoting clients face-to-face and building rapport to successfully closing deals. I am ready to apply my blend of operational leadership, technical expertise, and dedication to quality and mentorship to a challenging role.