Alberto Rongavilla Jr.

ALBERTO R. RONGAVILLA JR SKILLS PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability in creating a good quality communication with customers. Exceptional communication with customers thru phone, email, and chat. Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Cognizant Solutions Inc. JAN 2025 TO MAY 2025 Customer service handling Health Insurance CONTACT 024 Bulbok St., Kaytitinga III Alfonso Cavite 4123 -- https://www.linkedin.com/in/al berto-rongavilla-jr-/ Concentrix MAY 02, 2022 TO OCTOBER 5, 2024 Handles Mobile Devices inquiries Assist customer with placing an order Assist in phone activation and troubleshooting SYKES Philippines JULY 1, 2019 TO JUNE 9, 2021 Handles portable speaker, headphones, and earphone inquiries Assist customer with speaker and headphones pairing to a mobile device Provide assistance and troubleshooting IQOR Phils. (RMS Collect) EDUCATION IETI Alabang - 1993 Mapua Institute of Technology - 1991 OCTOBER 8, 2018 TO APRIL 19, 2019 Handles plan and service inquiries Handles phone activations and troubleshooting Transcom Worldwide Philippines JUNE 03, 2013 TO OCTOBER 3, 2018 Handles faulty machine inquiries and books for service Handle Product Liability concern Provide assistance and troubleshooting Handles Mobile device, Audio Video equipment and Home Appliances