Alberto Rongavilla Jr.

I have 13 years of experience in the call center industry, working as a Technical Support Representative (Level 1 and Level 2) and a Customer Service Representative with a sales background. Additionally, I have served as a Subject Matter Expert (SME), assisting new team members with processes and troubleshooting to resolve issues. I supported my American and Australian customers via phone, email, and chat. I have been an Appointment setter for my American and Australian clients for less than a year. I also handled Expedia USA and helped customers book hotel, flight, and car reservations. I also handled a Healthcare account for CIGNA, helping customers to file insurance claims.

I also worked in an engineering company and handled purchasing and logistics assistance for local and international customers/clients. My task was to prepare the purchase order/request, send quotations/proposals to all possible suppliers, and track the items purchased. I was also assigned to set schedules for deliveries and services. With this expertise, I am also equipped to use tools like MS Office and other administrative software, which I can use here to support our customers/clients.

My extensive experience makes me a strong candidate for this role. I am a quick learner and can work effectively with minimal supervision. Thank you for considering my application.