Alberta

Alberta Attih- ● Lagos, Nigeria (willing to relocate to the UK) ● LinkedIn: linkedin.com/in/alberta-attih PROFESSIONAL PROFILE Proactive and empathetic Customer Service professional with hands-on experience in highvolume support environments. Skilled in CRM platforms, conflict resolution and stakeholder communication. Adept at identifying customer needs, driving process improvements and contributing to team success. Poised to leverage strong interpersonal skills and attention to detail in a UK-based customer service role. KEY SKILLS         Customer Support & Relationship Management CRM Tools (e.g. Zendesk, Salesforce) Conflict Resolution & Escalation Handling Active Listening & Empathy Microsoft Office Suite (Word, Excel) Communication (Written & Verbal) Process Improvement & Documentation Team Collaboration & Initiative PROFESSIONAL EXPERIENCE Customer Support Intern (Procurement & Communication Focus) Temibade Nigeria Limited │ May 2024 – Jan 2025     Acted as primary liaison between suppliers and internal stakeholders, responding to an average of 30 procurement enquiries weekly Streamlined documentation workflows, reducing processing time by 15% through refined tracking and follow-up procedures Resolved supplier disputes and billing queries, maintaining a 98% on-time delivery rate Generated accurate reports and maintained CRM records to support senior procurement decisions Editorial Assistant (Legal Communications) Court of Appeal, Office of the Chief Judge │ Jun 2024 – Sep 2024    Edited and proofread legal documents to ensure 100% compliance with formatting and jurisdictional standards Collaborated with multidisciplinary legal teams to clarify content, achieving a 20% reduction in revision cycles Managed confidential case files within tight deadlines, safeguarding data integrity and confidentiality Volunteer Writer Artboard Magazine │ Jan 2023 – May 2023  Produced engaging editorial content under strict deadlines, achieving a 25% increase in online readership  Adapted tone and style for diverse audiences, incorporating feedback to elevate article quality  Coordinated with editorial staff to brainstorm topics, enhancing content strategy with audience insights EDUCATION Bachelor of Arts in History & Strategic Studies University of Lagos │ 2019 – 2024   Focused on strategic thinking, international systems, and historical analysis. Developed research, communication, and problem-solving skills. Dissertation: “The Role of Strategic Policy in Post-Conflict Reconstruction” ADDITIONAL INFORMATION    Technical Proficiency: Figma, Canva, Gmail Professional Development: Completed “Customer Service Excellence” online course (2025) Languages: English (native), Yoruba (fluent) References available upon request.