Albert González Molina

ALBERT GONZÁLEZ MOLINA IT Support & Operations ACADEMIC TRAINING CCNA: Enterprise Networking, Security, and Automation certified CFGS - FP Higher level vocational training: Development of Web applications and Development of computer applications (DAW and DAI) Barcelona, 08790 CFGM - FP Intermediate level vocational training: Microcomputer Systems and Networks (SMX) -Windows / Linux / Mac OS PROFESSIONAL EXPERIENCE Microsoft Office 365 Google Suite IT Engineer - Freelance - Catalonia, Andorra and Valencia | 01/22 – Currently Jira, Servicenow, Retina, Snow & EMAS Printing Solutions - Catalonia | 01/21 – 01/22 & IT Crowd BCN - Catalonia and Andorra | 09/20 – 01/21 & GCS Informática - Catalonia and Andorra | 03/19 – 09/20 Teams, Anydesk, Teamviewer CSV and GxP compliant Scrum framework SAFe practices HTML & CSS Canva, Photoshop Installation and diagnostic of network devices Help Desk support Inventory creation and manteinance SCCM • • • • • • • • Active Directory Provided frontline technical support to end-users, addressing hardware and software issues promptly and efficiently. Installed, configured, and maintained workstations, network devices and peripherals such as printers, projectors and other devices the clients may need. Monitored and responded to help desk tickets in a timely manner, ensuring high levels of customer satisfaction. Maintained detailed records of support requests, resolutions and follow-up actions. Conducted periodic audits to track and update the status of IT assets. Assisted in the configuration and management of local area networks (LANs), ensuring connectivity and smooth operations. Collaborated with cross-functional teams to resolve complex technical issues and implement IT solutions. Managed IT inventory, including hardware and software licenses, ensuring accurate records and timely replenishment. Jira, Servicenow, Retina, Teams, Anydesk, Teamviewer, Putty, Google Suite, Microsoft Office 365, Windows OS, Linux OS, Mac OS Spanish: Native Catalan: Native Helpdesk lvl 1.2 – Extel – Barcelona | 04/18 – 11/18 English: Advanced (C1) Driver's license Owned car (ZBE) • • • • Worked with remote ticketing management tools ensuring a correct follow-up and relationship with both the client and the provider Solved hardware & software problems in a speedy and efficient manner Used tools to solve the errors remotely without delaying the process Managed a team of 5 professionals, fostering a collabotive and results-driven work environment Jira, Windows OS, Mac OS, Anydesk, Teamviewer, SCCM IT tech and salesman - Life informática – Barcelona | 04/13 – 11/17 & MDPlus - La Garriga | 01/10 – 09/10 • • • Diagnosed and solved hardware & software problems in a speedy and efficient manner Cultivated and maintained strong relationships with key clients, addressing their needs and ensuring high satisfaction levels. Mantained inventory control and contacted providers when needed Microsoft Office 365, Google Suite Front-end developer – Caramelostudio – Barcelona | 11/12 – 01/13 • • • Developed and maintained responsive and cross-browser compatible websites using HTML and CSS. Collaborated closely with UX/UI designers, back-end developers to translate design concepts into code and ensure consistency in design elements and layouts across the platform. Implemented new techniques and technologies to improve the overall quality of the front-end development process. Adobe Dreamweaver, HTML, CSS, PHP, Javascrip, Ajax