Albert González Molina

I am an experienced IT Technician/Helpdesk Professional with over 10 years of expertise in delivering remote and onsite technical support. Proficient in various ticketing and remote tools, I have a proven track record of resolving complex issues efficiently.

My skills include remote troubleshooting, ensuring minimal downtime for users. I possess hands-on experience with diverse ticketing systems, effectively managing and prioritizing tasks to meet SLAs. Utilizing a range of remote tools, including remote desktop applications, I ensure prompt and effective problem resolution.

Customer satisfaction is paramount, and I excel in providing user-friendly communication. My proactive problem-solving approach involves root cause analysis, leading to permanent solutions for recurring issues. Additionally, I am well-versed in diagnosing and repairing hardware malfunctions, covering various operating systems and software applications.

Collaboration is a key strength, demonstrated through seamless teamwork with cross-functional groups. I've also mentored and trained junior IT support staff, contributing to a collaborative and efficient work environment.

Adaptability is inherent in my work style, with a commitment to staying updated on the latest IT trends. I am a quick learner, ensuring a continuous alignment with evolving technologies.

In conclusion, my decade-long experience as an IT Technician/Helpdesk professional, coupled with my proficiency in ticketing systems, remote tools, and collaborative approach, positions me as a valuable asset. I am ready to contribute to any organization seeking a seasoned IT professional for efficient and customer-centric technical support.