Albani Castillo
Social Media Assistant | Customer Service and Community Management Expert | I help
entrepreneurs scale their businesses through digital platforms.
Do you feel like social media management, customer service, and sales tasks are
consuming your valuable time and preventing you from growing? As your social media
assistant, I'm here to free you from those operational burdens.
With my experience in community management, content creation, and online sales, I offer
comprehensive support that goes beyond the administrative. I help you enhance your digital
presence and focus on what really matters: your business strategy.
My accomplishments include:
* Social Media Management: I manage communities on Instagram and TikTok, improving
follower engagement and satisfaction.
* Content Creation: I develop engaging visual and written content using tools like Canva and
CapCut for blogs and brand profiles.
* Customer Support: I implement clear and effective communication to resolve questions,
manage inquiries, and close sales directly on social platforms.
My commitment is your peace of mind and efficiency. I'm here to offer you human and
strategic support, with a focus on optimizing your digital operations.
Ready to reclaim your time and boost your brand's presence? Let's connect to discuss how I
can help you scale your business.
Experience
Freelance
Community Manager
Dec 2023 – Present
* Managed social media accounts with Meta Business Suite, increasing follower
engagement by 35% in 6 months through customer service and timely responses.
Freelancer
Content Creator
Jul 2016 – Present
* Designed and edited visual pieces with Canva and CapCut, generating more than 500
creative posts that boosted brand visibility on Instagram, Facebook, and TikTok.
Freelancer
Online Sales
Feb 2024 – Present
* Implemented sales strategies on Facebook Marketplace and Instagram, achieving a 20%
increase in conversions and improving customer response time by 40%.
Freelance Projects for Online Stores
Creative Writer
May 2019 – Jul 2025
* Wrote articles and product sheets using Google Drive and Microsoft Office, delivering more
than 150 proofread texts without returns and ensuring stylistic and spelling consistency.
Guacara Footwear
Salesperson
December 2015 – January 2016
* Managed in-person sales using customer service techniques, achieving an 85% customer
satisfaction rate.
"El Nene" Metal Recovery
Customer Service
August 2004 – August 2014
* Handled inquiries and resolved incidents with effective communication, maintaining
customer loyalty for 10 consecutive years.
Education
Inforcal
Administrative Management Assistant (May 2017 – February 2018)
Coursera
Creative Writing, Writing and Editing, General (February 2019)
University of Carabobo
Accounting
