ALBANI CASTILLO
Virtual Assistant & Digital Support Specialist
Professional with more than 10 years of experience in customer support and administrative
management, specialized in helping entrepreneurs and small businesses optimize their time
and improve their digital processes.
I combine empathetic care with data management and remote organization, guaranteeing
operational efficiency and measurable results.
FEATURED EXPERIENCE
Support and Data Specialist (Freelance) | 2023 – Present
● Digitized and consolidated sales data and social metrics, reducing customer
response time by 40%.
● I organized more than 150 documents and product sheets in Google Drive, ensuring
consistency and availability.
● I implemented digital communication strategies that increased interaction on
networks by 35%.
Customer Service and Administrative Management | “El Nene” Metal Recovery Company |
2004 – 2014
● Maintaining loyalty for 10 consecutive years through effective communication and
resolution of incidents.
● Supervision of administrative tasks and daily operational documentation.
EDUCATION
● Managerial Administrative Assistant — Inforcal (2017 – 2018)
● Accounting — Univ. of Carabobo (On pause)
Certifications:
● Google Digitize your Business
● Virtual Assistant and Community Management - GrowUp Project
● Creative Writing - Coursera
● Diploma: Virtual Assistance with
focus on Data Analysis - GrowUp Project
SKILLS
● Microsoft Excel
● Google Sheets
● canva
● Google Drive
● Notion
● Basic CRM
● Community management.
● Effective communication
● Digital empathy
● Results orientation
● Organization
● Adaptability.
Languages
● Native Spanish
● Basic English (A1, with AI support for translation
