Albani Castillo

Professional with more than 10 years of experience in customer service and administrative management, specialized in helping entrepreneurs and small businesses optimize their time and improve their digital processes.

Combine empathetic care with data management and remote organization, ensuring operational efficiency and measurable results.

FEATURED EXPERIENCE

Support and data specialist (freelance) | 2023 – Present

Digitized and consolidated sales data and social metrics, reducing customer response time by 40%.

Organized more than 150 documents and product sheets in Google Drive, ensuring consistency and availability.

I implemented digital communication strategies that increased interaction on social networks by 35%.

Customer Service and Administrative Management | “El Nene” Metal Recovery Company | 2004 – 2014

Maintain loyalty for 10 consecutive years through effective communication and incident resolution.

• Supervision of administrative tasks and daily operational documentation.