Alain Heugh

Alain Heugh DOB: 7 April 1986 | South African | - |-Objective I am a passionate and experienced professional with a strong background in management, shaped by my work in South Africa and abroad. My commitment to excellence, honed communication skills, and drive for high-quality service make me a valuable asset to any team. Known for my energy, confidence, and dedication, I consistently strive to elevate performance and exceed expectations. I am eager to bring my proactive approach and enthusiasm to an organization that values innovation and excellence. Academic Achievements HIGHSCHOOL MATRIC 2004| CAPE TOWN, SOUTH AFRICA Bergvliet High School Work Experience Bootlegger Franchise Company. | Gauteng, South Africa September 2021- Current Operations – Regional Franchise support Manager - Manage franchisee expectations Allocate work tasks to training staff according to their specialization. Implement action plans for achieving set targets. Scrutinize BOH reports to ensure a clean store operation to achieve the desired cost of sales Human Resource & management training Store Audits, H&S audits, Brand compliance Audits. Implement marketing strategies Assist franchise owners to uphold brand standards across the region Train and assist management team on systems and brand standards Manage a regional training team to uphold brand standards Bootlegger Franchise Company. | National, South Africa March 2023 - March 2024 Project manager / Project Coordinator - Assist projects team in store design and build. Manage project managers on each project to meet deadlines. Project manage new store builds according to brand specifications. Create systems for efficient workflow within the new projects department. - Monitor site to ensure compliance with established procedures and standards. - Forecast potential risks and contingencies in a proposed project. - Prepare periodic reports to update office on activities. - Ordering of restaurant equipment according to design needs. - Liaising with design team on architectural drawings to achieve a successful store design. - Ensure all company regulations and government legislations are adhered to. - Selecting quotes from contractors according to store build budget. Managing the project managers on new store builds. Assisting franchise owners in store build processes and account applications. Project management duties on new stores and store revamps. Create project programs to achieve project timelines. Cultivate strong, lasting relationships with staff, distributors, contractors, and franchisees. Bootlegger Restaurants Co.| Cape Town, South Africa April 2019- September 2021 Restaurant Manager - Calculating staff hours and preparing staff rosters. Placing of orders for the store. Capturing invoices and regulating stock as well as doing stock take. Ensuring guests are happy and satisfied. Maintenance and upkeep of the store. Hiring, training and management of staff. De Kelder Restaurant | Somerset West | South Africa September 2018 - March 2019 FOH manager - Waiter and store cash up. Set up waiter sections. Capturing daily stock counts. Ensuring guests are happy and satisfied. Maintenance and upkeep of the store. Zone 7 Speed Spot / Pub & Grill | Vanschoorsdrift | South Africa June 2015 – December 2015 March 2017 – August 2018 Pub & Facilities Manager (Live in) - Overseeing the property Ensuring all riders sign indemnity and collect their fees Maintenance & Overseeing building projects Managing and organizing music events to bring in extra revenue Managing motorcross events with team ensuring a smooth operation Overseeing Pub & Grill Cash up and stock counts / Stock management Page 2 Additional Skills Attention to detail Great Multi-tasker People Orientated Dedicated and Meticulous Professional Demeanor Results Orientated Self Motivated Enthusiastic Problem Solver References Shaun Roynon Restaurant Operator BOOTLEGGER RESTAURANTS Co. --Jolandi Labuschagne General Manager De Kelder Restaurant - -Masixole Ngqokoma General Manager Zone 7 Speedspot / Pub & Grill -- Page 3