Alain Heugh

I am a skilled operations manager and project coordinator with extensive experience in optimizing business processes, supporting teams, and ensuring consistent performance across various sectors. My career has focused on delivering high-quality operational management and project execution while maintaining strong relationships with key stakeholders.

In my role as an Operations – Regional Franchise Support Manager, I have successfully managed client expectations, led regional and training teams, and conducted comprehensive operational audits. I excel in implementing action plans to meet business targets and ensure compliance with health, safety, and brand standards. I have worked extensively in training management teams, ensuring they are well-versed in systems and procedures to maintain operational efficiency.

My project management expertise includes coordinating new store builds and revamps from inception to completion, ensuring that each project adheres to brand specifications, timelines, and budgets. I have led cross-functional teams, liaised with architects and contractors, and created workflows to streamline processes within new projects. With a focus on risk management, I identify potential challenges early in the process and implement contingency plans to ensure smooth project delivery.

As a restaurant manager, I gained hands-on experience in day-to-day business operations, from staff scheduling to inventory management, guest satisfaction, and store maintenance. This experience has given me a deep understanding of business fundamentals, enabling me to provide valuable operational support and training in my current and past roles.

In a remote or freelance environment, I bring a well-rounded skill set that includes managing virtual teams, conducting operational audits, and delivering comprehensive project management services. My expertise extends to ensuring compliance with regulations and maintaining brand standards across multiple locations, with a strong focus on building lasting relationships with clients, contractors, and stakeholders.

I thrive in dynamic environments, whether managing large-scale operations or coordinating detailed projects, and I am adept at adapting to the specific needs of clients while ensuring exceptional service delivery and business performance.