Alain Christan Allado

ALAIN CHRISTAN ALLADO All-arounder Resourceful and adaptable professional with 11 years of BPO experience across customer service, sales support, data entry, and administrative functions. Proven ability to handle diverse tasks with efficiency and professionalism in fast-paced environments. Seeking to leverage my all-around skills and industry expertise to contribute to a dynamic team, deliver exceptional results, and support business growth. CONTACT - T.-M. WORK EXPERIENCE Inside Sales Associate/Support Danby Appliaces Ltd. ( 2021 – 2025 ) Remote Serve as a key point of contact for B2B customers and retail partners, supporting sales operations and EDUCATION Department of Education Alternative Learning System Accreditation and Equivalency (A&E) Program ensuring a seamless order-to-delivery process. Process customer orders accurately through internal systems, coordinating with logistics to ensure timely shipments and fulfillment. Handle returns, refunds, and replacement requests in compliance with company policies, maintaining a high standard of customer service and resolution speed. SKILLS Manage and update CRM data, tracking customer interactions, order status, and follow-up Customer Service (Phone, Chat, Email) Order Processing, Returns & Refunds Data Entry & Accuracy Sales Support & Upselling communications. Collaborate closely with the Sales, Customer Service, and Warehouse teams to resolve issues efficiently and Microsoft Office & Google Workspace maintain customer satisfaction. CRM Tools (e.g., Salesforce, HubSpot) Provide product information, availability updates, and Calendar & Email Management Internet Research Multitasking & Time Management Strong Communication Skills Fast Learner & Adaptable Problem-Solving promotional offers to support sales initiatives and customer decision-making. Assist with generating quotes, managing backorders, and maintaining accurate sales documentation. WORK EXPERIENCE Business Development Representative The Global Trade Chamber ( 2020 – 2021 ) Remote Assisted businesses in transitioning to virtual processes during the COVID-19 pandemic lockdown, enabling them to maintain operations and growth. Conducted targeted email and call outreach to identify and engage new business prospects, expanding the chamber’s network of members and partners. Organized virtual events and meetings, facilitating business connections and knowledge sharing across industries. Contributed to the chamber’s overall growth by fostering strong relationships and supporting member businesses in their global expansion efforts. Customer Support Representative AVION BPO - TheHuddle, BILL1st Dept. ( 2017 – 2020 ) Office Based Delivered exceptional customer support, addressing inquiries and resolving issues to ensure a seamless client experience. Managed high volumes of inbound calls, providing quick and effective solutions to customer concerns. Built strong customer relationships through clear communication and active listening, resulting in improved satisfaction and retention. Assisted with troubleshooting and technical support, guiding customers through processes to ensure resolution. Collaborated with team members to improve service workflows and enhance overall customer experience. Real Estate Researcher AVION BPO - Xceligent ( 2014 – 2017 ) Office Based Conducted outbound calls to property owners, brokers, tenants, and other sources to gather key commercial real estate information, such as property ownership, building specifications, occupancy status, tenant details, and recent sales or lease transactions. Compiled and maintained comprehensive databases of property listings, transactions, and market analysis to ensure accuracy and relevance. Research and verify property data using public records, online listings, and internal databases. Collaborated with the data team to ensure consistency and accuracy of all information collected.