ABBEY ALAEREBO IKIABO
Port harcourt, Nigeria.
--https:www.linkedin.com/in/alaerebo-abbey-1742a4145
Summary
Dedicated and results-driven Customer Success Manager with over 9 years of experience
driving customer satisfaction, retention and revenue growth. Skilled in developing and
executing strategic success plans that reduce churn and increase customer lifetime value.
Skills
Customer relationship management
(CRM)
Communication
Sales and Account Management
Collaboration and Teamwork
Result-driven
Problem-solving
Upselling and Cross-Selling
Time management
Data Analysis
Customer retention
Zendesk
Salesforce
Hubspot
Slack
Microsoft Excel
Work Experience
Customer Success Manager - 06/2021 Till date
Protec Solutions, Delta State
Achieve 95% customer retention through proactive account management and timely
issue resolution, resulting in a 20% revenue growth.
Develop and implement a customer loyalty program, resulting in a 20% increase in
repeat business.
Manage a portfolio of 30 customers, ensuring timely and efficient installation of
electrical systems.
Collaborate with installation team to improve service delivery, resulting in a 20%
decrease in service callbacks.
Establish a customer relationship management system (CRM) system, resulting in a 20%
customer engagement.
Sales Executive and Customer Support Specialist - 11/2017 to 03/2021
Africa Lifestyle Limited (Mac Cosmetics), Port Harcourt
Consistently exceeded sales target by 15%.
Built strong relationship with customers, resulting in a loyal client base and repeat
business.
Encouraged satisfied customers to share their experiences, thereby driving brand loyalty
and advocacy.
Provided expert advice and recommendations to customers, resulting in increase sales
and customer loyalty.
Field Sales Representative - 09/2014 to 03/2016
Smile Communication, Port Harcourt
Generated new business leads and developed existing customer relationships, resulting
in a 25% increase in sales revenue.
Represented the brand in all interactions with customers and prospects.
Consistently exceeded sales target by 12%.
Conducted product demonstrations and training sessions for customers, resulting in
improved customer satisfaction and loyalty.
Collaborated with the technical support team to ensure timely and effective issue
resolution, resulting in a 95% customer satisfaction rate.
Education
Bachelor of Engineering: Electrical/Electronic Engineering - 2013
University of Port Harcourt, Rivers State-Nigeria
Certifications
Customer Success Manager (CSM) Certification
Course Title: Fundamentals to Your CSM Career
Issuing Organization: Udemy
Date Completed: 16/06/2024
