Alaerebo Ikiabo Abbey

I am a dedicated and results-driven Customer Success Manager with 9 years of experience driving customer satisfaction, account management and relationship building. Proven track record of driving customer growth, retention, and revenue expansion.

Skilled in:

  - Customer journey mapping and strategy

  - Relationship building and stakeholder management

  - Needs analysis and solution implementation

  - Upselling, cross-selling, and contract renewal

  - Data analysis and metrics-driven decision making

Proficient in:

    - CRM software (Salesforce, HubSpot, etc.)

    - Data analytics tools (Excel)

Certified in:

  - Customer Success Management (CSM)

Achievements:

  - Consistently exceeded customer retention targets by 95%

  - Achieved an average revenue growth of 25% per year

  - Implemented customer success programs resulting in 30% increase in upsells

  - Built and managed high-performing teams, resulting in 25% increase in productivity