ANGELA
WILKINSON
AL-Dabbous
I. Fernandez
Information Technology | Open to all Opportunities
OVERVIEW
I'm an IT graduate, with over 9 years of working experience with several
U.S Based Company — where I was exposed to all aspects of work. I
believe my Personality, Skill Set, Education and Experience would make me
a good fit for your company.
CONTACTS--
Pasig City, Philippines
OBJECTIVE
Secure a challenging position in a reputable organization to fully utilize my
Experience, Education, Training and Skills, while making a significant
contribution to the success of the company.
JOB DESCRIPTION
Innovertek Inc. - September 2011 - Present
Ortigas Center, Pasig, Philippines
linkedin.com/in/al-fernandez/
ca_alfernandez (Skype)
SKILLS
Strong Work Ethic
Reliable
Communication Skills
Team Player
Data Entry
• Entering customer and account data from source documents and
Compiling, verifying accuracy and sorting information to prepare
source data for computer entry. I review data for deficiencies or
errors, correcting any incompatibilities and checking output.
Technical Support
• Handles Support Tickets, Emails, Phone calls and Chat Support to
deal with any customer concerns in regards to their website and
resolves their issue as necessary
Sales Support
• Handles Sales chats and Email inquiries about our product, pricing,
and services.
Web Design Specialist
• Creating and Designing webpage layout that are user-friendly,
effective and appealing and at the same time Mobile friendly.
Web Research
• Responsible for searching for new information or updates using the
internet as the main tool to find correct information and keep our
records information updated and accurate.
Software Testing
• I am responsible for the quality of software development and
deployment. I am involved in performing manual tests to ensure
the software created by our developers is fit for purpose.
Problem Solving
Adaptability
Leadership
EDUCATION
Information Technology
St.John Bosco, Pasig,
Phil 2016
COMPTIA Boot camp
CNCTC, Inc., Makati, Phil
2013
CCNA Boot camp
Makati Science, Makati, Phil
2013
DIPLOMA/CERT
Diploma Received
Information Technology
2016
Certificate Received
CCNA Boot camp
2013
Billing Support
• Managing the status of accounts and balances and identifying inconsistencies to provide solutions to
any relative problems of clients. I also Issue bills, receipts and invoices.
Marketing Specialist
ADMINISTRTIVE
• Generates and processes new sales
leads. I also do ASSISTANT
cold calls in order to obtain key information from
targeted prospects to meet the qualified lead criteria.
Knowledge Base Manager
• Responsible for ensuring the Knowledge Base instructions are kept up-to-date and optimized with the
most effective and relevant information, to guarantee the customers to work smoothly that will result
to an effective customer service.
tawk.to- July 2020 - December 2020
Us Based Company, Freelancer
Technical Support
• Handles Support Tickets, Emails and Chat Support to deal with any customer concerns in regards to
their Chat widget and resolves their issue as necessary
CONTACTS
Skype: ca_alfernandez
Facebook: Message Me!
Email:-Phone: - (Philippines)
