Al Benazir Kalon

AL-BENAZIR KALON REAL ESTATE VIRTUAL ASSISTANT, CSR & BOOKKEEPER ADDRESS #585 CESARIO ST., JUNA SUBDIVISION MATINA, DAVAO CITY 8000 CONTACT- EMAIL- PROFESSIONAL PROFILE Bent is an experienced Real Estate assistant, admin, customer service representative, and bookkeeper who is self-motivated and open to learning. He's curious about the latest technologies and finding out how to improve his craft. He is detail-oriented and focused. His strong suits are analytical thinking, communication, and reporting. When not at work, he likes reading books and traveling. WORK EXPERIENCES WORK EXPERIENCES LYFT, ALORICA (1 YEAR AND 6 MONTHS) LDC REALTY LLC (1 YR & 2 MOS ) CUSTOMER EXPERIENCE ASSOCIATE ADMINISTRATOR AND ACCOUNTANT Worked full-time on a transportation company, first as an email CSR, then a Team Manager Assistant lastly as CEA. The following were my responsibilities: Answering emails/tickets. Prepared weekly NPS reports for the company's operations and clients Conducted process coaching to CSRs. Assisted in training newly hired CSRs. Created training modules & work processes. Worked as part-time Real-Estate Accountant. The following were my responsibilties: Managed multiple property transactions. Bookkeeping & Account Reconciliations Contacting Utility Companies for changeovers, turnovers, billing and maintenance. Paying bills and expenses. Email support to tenants. MR. OUTSOURCE (2 YRS & 5 MOS) DNA BEHAVIOR (1 YR & 3 MOS) CUSTOMER SERVICE REPRESENTATIVE Worked full-time as an email, chat and phone support for a behavioral science firm. THE SMARTER MERCHANT (1 YR & 2 MOS) CALLBOX (6 MOS) SOCIAL MEDIA MARKETER The following were my responsibilties: Calling prospects from the clients' list and try to set them up for an appointment. Creating ang nurturing LinkedIn accounts we'll use for prospecting clients/customers. LOANS PROCESSOR / TEAM LEAD The following were my responsibilities: Scrubbing the bank statements of business loan applicants - getting the important info and uploading it on a portal. Doing Quality check to my team's work. Creating weekly & monthly reports to my Managing Director SSI (1 YRS & 6 MOS) MARKET RESEARCH INTERVIEWER Worked part-time calling people in North America persuading them to participate on our surveys. EXPERTISE & SKILLS COMMUNICATION CUSTOMER SUPPORT REPORTING ZILLOW EXCEL / GOOGLE SHEETS BRIGHT MLS BOOKKEEPING BUILDIUM / XERO DOTLOOP MAILCHIMP EDUCATION CHARACTER REFERENCES UNIVERSITY OF MINDANAO -) Marvin Bacus Operations Manager, Alorica Phils. Transferred to UM to continue schooling and to take the opportunity of working at the same time. Now a graduating student. Charma Calumpang Sales Manager, DNA Behavior- NOTRE DAME UNIVERSITY -) Took Bachelor of Science in Accountancy for 3 years. Was a consistent Dean's lister. Excelled in communication skills (Public Speaking and oratorical speeches). Became a member of the College Council.