- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Lokoja, Kogi, Nigeria
- Experience:
- 3 years
AKUNYEMI OSEYEMI
📞- | 📧-
🔗 LinkedIn: linkedin.com/in/oseyemiakunyemi
Professional Summary
Proactive and detail-oriented Virtual Assistant & Client Support Specialist with experience in
administration, customer service, scheduling, and digital content support. Skilled at
managing calendars, coordinating communications, organizing workflows, and supporting
content creators with social media management, Canva design, and light video editing. Strong
background in operations and client relations, with a proven ability to work independently, take
initiative, and deliver high-quality support to business owners and teams.
Core Skills
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Calendar & Appointment Management
Email & Inbox Organization
Social Media Scheduling (Instagram, TikTok, YouTube Shorts)
Canva Design & Light Video Editing (clips, captions, resizing)
CRM Tools (HubSpot, Freshdesk, Zendesk)
Content Planning & Engagement Tracking
Client Onboarding & Follow-Up Support
Administrative Support & Reporting
Communication (Phone, Email, Chat)
Time Management & Task Prioritization
Professional Experience
Customer Service Representative
Alerzo Limited, Akure, Ondo State | 2024 – 2025
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Delivered frontline support, responding to inquiries via phone, email, and chat.
Organized customer records and flagged sales opportunities within CRM systems.
Scheduled follow-ups and assisted sales/operations teams with client coordination.
Achieved 90% first-contact resolution rate, ensuring strong customer retention
Administrative Officer
Chigari Foundation | 2023
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Managed calendars, scheduled meetings, and coordinated travel arrangements.
Handled correspondence, reports, and confidential records for senior management.
Supported project documentation, client onboarding, and workflow organization.
Streamlined office processes, improving efficiency and task turnaround times.
Telesales / Appointment Setter
B & C Limited, Osun State | 2021
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Conducted 100+ outbound calls daily, qualifying leads and booking appointments.
Scheduled 20+ qualified meetings weekly, consistently exceeding booking targets.
Maintained accurate data in CRM systems to ensure smooth sales handover.
Built rapport with prospects, handled objections, and nurtured warm leads.
Education
Higher National Diploma (HND), Microbiology – Rufus Giwa Polytechnic
Certifications
● ALX Africa Certification (Virtual Assistant / Business Support)
● IT Support Training (In Progress)
