Akruti Ghaskatta

Akruti Ghaskatta India linkedin.com/in/akruti-ghaskatta8099b435a Customer service representative Dedicated and proactive Customer Service Representative with 2 years of experience in handling customer queries, resolving complaints, and providing top-notch assistance. Skilled in email, chat, and voice support , with expertise in CRM tools like Zendesk, Freshdesk, and Salesforce . Adept at working remotely, managing multiple tasks efficiently, and ensuring customer satisfaction. Seeking a remote position where I can leverage my skills to enhance customer experience. WORK EXPERIENCE- FRESHER SKILLS Project Manager Permissionless Project Management 10/2021 - 04/2024, Customer satisfaction Zendesk Multitasking Quality assurance Achievements/Tasks Managed a team of 45 people at a time working on 4-5 different ptojects Communications Designed products and software and tested with the team Ms office Customer managemement Team management Compile new idea for clients and work with the team to make it happen Organise social events for those projects PERSONAL PROJECTS Hire new candidates for the team Movie recomendation system As a college final year project (08/2020 - 03/2022) Customer support associte Amazon 10/2024 - 02/2025, As a Customer Service Associate at Amazon, I focused on delivering high-quality service to customers. Achievements/Tasks Resolved 50+ customer inquiries daily via chat and email. Managed billing, refunds, and escalations efficiently. Maintained 98%+ CSAT (Customer Satisfaction) ratings. BScIt St.Rocks Degree College 7.8 cgpa HINDI Limited Working Proficiency Full Professional Proficiency Marathi STRENGTHS EDUCATION Courses ENGLISH Full Professional Proficiency Used Zendesk & Freshdesk for ticket resolution. 06/2019 - 03/2022, LANGUAGES INDIA Multitaskig Technical skills Team work Organizational skills Leadership skills