Akruti Ghaskatta

I am a dedicated and detail-oriented Customer Support Specialist with strong communication and problem-solving skills. With a background in handling client interactions, providing timely assistance, and resolving queries, I bring a professional yet empathetic approach to customer service.

I am highly skilled in managing emails, chat, and ticket-based support systems, ensuring that customers receive accurate solutions and a positive experience. I am comfortable working across different time zones and have experience in adapting quickly to new tools, CRM systems, and processes. My goal is always to maintain customer satisfaction, reduce response times, and contribute to long-term client retention.

Along with customer support, I have experience in data entry, transcription, and administrative tasks, making me versatile for roles that require multi-tasking and attention to detail. I am tech-savvy, proficient in tools like Microsoft Office, Google Workspace, Slack, Trello, and Canva, and eager to learn new software as needed.

I pride myself on being reliable, patient, and adaptable. Whether it’s assisting clients through chat/email, providing product guidance, or troubleshooting issues, I ensure professional communication and timely resolution. I am comfortable working independently in remote settings, as well as collaborating with team members to meet business goals.

My key strengths include: 

• Excellent written and spoken communication in English, Hindi, Gujarati, and Marathi.

• Ability to stay calm under pressure and handle difficult customers politely.

• Strong organizational skills and time management.

• Quick learner with a proactive mindset.

• Willingness to go the extra mile to support clients.

I am seeking long-term opportunities in remote customer support where I can apply my skills to create a positive impact, build client trust, and grow professionally with the organization.