Akpokega Sunday Akporie

AKPORIE, AKPOKEGA S. No. 9, Ambassador Adefenwa street, off Ipotoba street, Itamaga, Ikorodu, Lagos State- - PROFESSIONAL PROFILE A detail oriented professional with vast experience in sales and customer relationship management, also with a proven track record of generating sales growth and working in a reputable and challenging work environment. Organized and capable of managing multiple key accounts and committed to achieve set goals and objectives. EMPLOYMENT DETAILS Feb 2021-April 2023: OPAY NIGERIA (OPAY DIGITAL SERVICES LIMITED) Sector Sales Assistant     Onboarding and managing key merchants in the identified sector in their locality. Engaging with corporate organizations to introduce them to our products. Efficiently resolved POS terminal issues encountered by customers. Follow up with merchants to ensure active and inactive business partners are visited regularly and if need be mobilizing retrieval of POS from inactive business partners. Sept 2020-Jan 2021: OKASH NIGERIA (BLUERIDGE MICROFINANCE BANK) Loan Collections/Customer Support Officer    Recovered outstanding debts from delinquent customers and met collections set target to ensure positive cash flow. Maintained security and confidentiality of company and customers information. Negotiated a suitable payment plan with loan defaulters. Dec 2019-Aug 2020: OUTCESS SOLUTIONS NIGERIA LIMITED Customer Service Representative      Handled outbound calls and responded to customers enquiries. Acknowledged and resolved customer troubleshooting issues and complaints to a mutually beneficial level. Had a good hands-on knowledge of the company products and services for customer’s benefit. Ensured issues beyond my jurisdiction were efficiently, promptly and accurately escalated to the right authority for further resolution. Provided feedback to customer support team to optimize customer satisfaction. Jan 2019-Nov 2019: BRIT PROPERTIES NIGERIA LIMITED Sales Executive   Generated client leads to buy, sell and rent properties. Arranged meetings and site inspection with prospective clients.   Promoted properties with ads and listings. Facilitated negotiations between buyers and sellers. EDUCATIONAL DETAILS-: University of Ilorin, Ilorin, Kwara State. BSc (Hons) Human Physiology PROFESSIONAL TRAINING 12th August, 2013: Joint Professional Training and Support International, Ikeja, Lagos. Health, Safety and Environment (HSE) Level II & III Certificate. 22nd April, 2013: The Institute of Customer Relationship Management, Ogba, Ikeja, Lagos. Associate Member 16th June, 2018: Multichoice New Hires Induction Programme Batch 180 Completed two weeks 8-hour module of customer service training    Trained on product knowledge provision. Educated on how to build rapport, listen, clarify and manage conversational flow. Trained on how to use the Ameyo system as well as the Microsoft CRM System for call terminations. PERSONAL SKILLS        Good written and verbal communications skills. Proficient in the use of Microsoft office suite. Teamwork skills. Penchant for accuracy and attention to details. Ability to work with little or no supervision. Passionate about learning new things. Organisational skills. REFEREES Available on request.