Akor Ojile Ladi | Freelancer Resume

LADI OJILE AKOR Customer Service Specialist | Zendesk | email | Livezchst Support | available fulltime and remote CAREER PROFILE: A proactive and customer-focused service professional with experience in fintech and IT environments, skilled in supporting customers with digital payment solutions, transaction issues, and account inquiries. Demonstrates strong knowledge of IT operations, mobile banking platforms, and electronic payment systems, with the ability to troubleshoot failed transactions, network issues, and device-related concerns efficiently. Possesses excellent communication and problem-solving skills, with a commitment to delivering fast, accurate, and empathetic support. Ensure seamless service delivery, and maintaining compliance with company policies.iDedicated to enhancing customer satisfaction and driving business growth. WORK SKILLS. Technical/ICT: Proficient in Microsoft Office packages, internet operations, and graphic design Communication: Writes clearly and concisely, listens attentively, and speaks effectively and confidently. dministration: Skilled in bookkeeping, handling sensitive memos/reports, and managing general A communications for executive leadership. lient Relations: Experienced in customer service, resolving complaints, negotiating deals, and C managing social media marketing campaigns. rganization: Ability to multi-task, manage time effectively, and work in a team in fast-moving, highO pressure environments. WORK HISTORY GEM Tech, Abuja | Customer Service (Remote) | 2025 -2026  M anage high-volume outbound and inbound calls to potential customers to drive business growth.  R esolve complex customer doubts and complaints to ensure high retention rates.  R esolved customer complaints and addressed service inquiries. Aceplora Ltd, Abuja | Admin Officer | 2020 – 2024  S erved as the primary point of contact for client inquiries, ensuring professional and timely responses.  M anaged sensitive documentation, including reports, invoices, and confidential memos.  E xecuted social media marketing campaigns and participated in industry exhibitions to increase brand awareness. Opay Financial Services, Abuja | Channel Development Lead| 2020    F acilitated the expansion of the Opay network by onboarding and training new agents. M anaged the distribution and technical setup of Opay POS terminals. M onitored agent transaction performance and provided real-time technical support. National Orientation Agency, Abuja | IT Support (NYSC) | 2014 – 2015 A ssisted in website updates and computer network troubleshooting. EDUCATION & CERTIFICATIONS  B .Sc. Computer Science: University of Jos, Plateau State (2014)  C ustomer Service Relations Course: H Comsult (2016)  S enior Secondary School Certificate (SSCE): Christ Comprehensive School, Kaduna (2004) INTERESTS L eadership and business literature. T echnology blogs and e-business platforms. N etworking and meeting people. REFEREES E ngr. Hidu Emmanuel: Electric Shark LTD, Lagos |- M r. Daniel Apeh: FRSC, Ogun State -