Akor Ojile Ladi

I am a dedicated dedicated and solutions-oriented Customer Service Specialist with over 3 years of experience in high-volume support environments. Proven track record of resolving complex fintech related complaints. skilled in supporting customers with digital payment solutions, transaction issues, and account inquiries. Demonstrates strong knowledge of POS operations, mobile banking platforms, and electronic payment systems, with the ability to troubleshoot failed transactions, network issues, and device-related concerns efficiently while maintaining high customer satisfaction (CSAT) scores, and maintaining brand loyalty through empathetic communication and technical proficiency with Proficiency in CRM tools like Zendesk and Salesforce.