Akolade Oladejo

AKOLADE OLADEJO Operation Risk Analyst Sales & Customer service specialist Digital marketer E - -, q http://bit.ly/42Ls7sg  Barcelona, Spain EXPERIENCE Sales & Customer Services Specialist Exoticca • • • • • • • 02/2025 - 04/2025 Barcelona, Spain Inbound & Outbound Calls to customers Customer relationship management & Customer service Sales and customer data entry with Sales Force Hot and Cold Lead management with Salesforce Ensuring the security of Customers data Persuading and selling products to customers Processing payment for customers purchase Operational Risk Analyst Teleperformance/Stripe • • • • • SUMMARY TRAINING / COURSES 08/2024 - Present Barcelona, Spain Analysis of Merchant's data that processing for Stripe Analysis of Merchant's operations to determine suppportability Referring Merchant to the appropriate level of due dilligence Making informed data driven decision on supportabiity Understanding of User Policy of Stripe and using it to analyse Merchants appropriately. Voice & Siri data analyst Remote • • • • • • Poland Designing the marketing strategy and campaigns for tech products Providing feedbacks, assigning revisions to marketing campaigns Composing target oriented Emails and Letters to clients, customers and team members Using Slack with colleagues,and to communicate with clients Swift and effective decision making to solve problems High computer literacy, proficient at Microsoft Office, zendesk and Jira. Stock Keeper Biedronka • • • • • • Joelakson Merit UTANL Lounges • • • • 02/2019 - 07/2019 Wroclaw, Poland 01/2013 - 01/2017 Nigeria 06/2005 - 03/2007 Lagos, Nigeria Cold calls to acquire customers to patronize the Hotel Suggesting the most suitable product that customers and tourists Booking Tourists and customers to the Hotel Targeting sales KPIs and cheiving them EDUCATION Bachelors in Business Management Centria University Integrated Business Process SAP ERP Universitat Duisburg-Essen Powered by KEY ACHIEVEMENTS Farm owner Food processing Factory owner Leadership Resillience Analytical, Vision, Business Building, Detail oriented, Risk, sales skills, bearing, Leadership, Resourceful, Jira, Zendesk, Google suite • Bootstrapping towards operation • Strategic Supply chain development • Strategic Customer Acquisition development Sales Assistant Advanced SKILLS Checking for damaged or expired products Managing and organising the Warehouse Delivering new products on the shelves for customers Communicating effectively with the customers Guiding the customers to find the product they are looking for Placing new prices and discount prices on products Business Development Manager Spanish Native  Entrepreneurship 04/2017 - 11/2018 Omni Resources Coursera. Online Studies English Working to analyze and improve data for the Siri AI assistant for TELUS AI Analyzed voices and pronunciation to form more reliable data for the TELUS AI platform Curating data that will make Siri improve Eliminating noise from the data that is being used to test Siri Sales Marketing Manager Google Certified Data Analysis LANGUAGES 01/2023 - 07/2024 Telus ai • • • • Sales & Business Analyst/digital marketer. I am a professional Sales Specialist and business Analyst with the passion to combine technology and manpower. I work perfectly both on my own and within a team. I love learning new things too. I speak English (Native) and Spanish (Intermediate) 01/2008 - 01/2010 Kokkola. Finland 01/2012 - 06/2012 Location www.enhancv.com