Akojede Esther Oreoluwa

OREOLUWA AKOJEDE FCT Abuja | LinkedIn PROFESSIONAL SUMMARY Experienced and detail-oriented Customer Care and Administrative Professional with over 8 years of hands-on experience supporting academic institutions, media organizations, IT firms, and online retail environments. Adept at handling a wide range of responsibilities, including resolving student and client inquiries, managing emails and scheduling, providing technical support, coordinating virtual activities, and maintaining accurate data records. Proficient in using CRM systems, help desk platforms, scheduling tools, and cloud-based collaboration software to ensure smooth and efficient operations. Skilled at balancing multiple tasks while delivering high-quality service, facilitating team communication, and supporting organizational goals. Known for professionalism, strong problem-solving abilities, and a proactive approach to customer support and virtual assistance in dynamic, fast-paced settings. CORE SKILLS • Customer Service & Support • Administrative Coordination • Data Entry & Inventory Management • CRM & Scheduling Software • Student Portal & Registration Assistance • Email & Phone Communication • Social Media Management • Troubleshooting & Technical Support • Virtual Assistance & Online Coordination • Content Monitoring & Quality Assurance PROFESSIONAL EXPERIENCE Customer Care Representative Obafemi Awolowo University (Computer Center), Nov 2024 - Jun 2025 - Provided chat and phone support for student password reset requests and portal access issues - Assisted students with school fee payment and registration system malfunctions - Implemented electronic filing systems in compliance with data protection regulations - Handled academic result and course enrollment discrepancies - Delivered timely corporate communication, including website update circulations Customer Care Representative Inspiration FM, July 2023 - Oct 2024 - Communicated with clients via phone and email; directed them to proper departments - Scheduled and coordinated jingle promotions with production managers - Maintained monthly data entry and tracked promotional schedules - Monitored broadcasting systems and ensured uninterrupted content airing - Reported signal issues and coordinated with technical teams for swift resolution Administrative Assistant Dynamic IT Solutions, May 2019 - Oct 2022 - Conducted research on digital design and prepared strategic reports - Helped create and distribute learning content and tutorials - Monitored online engagement and organized reader interactions Conducted research on digital design and prepared strategic reports - Helped create and distribute learning content and tutorials - Monitored online engagement and organized reader interactions Data Entry Gofamint Press and Bookshop, Oct 2016 - Oct 2018 - Managed product data entry and coordinated restocking logistics - Conducted inventory analysis and sales reporting - Assisted leadership in refining inventory strategies based on performance data Entered new stock data into inventory systems - Monitored and managed inventory availability - Analyzed sales reports to assist in stock planning Virtual Assistant Milestone College (Computer Centre), May 2015 - Sept 2016 - Managed scheduling, email, and communication for staff and students - Supported students with registration and academic inquiries - Resolved portal access and technical issues in collaboration with IT - Organized academic meetings, workshops, and maintained academic records - Researched design trends to support project planning - Managed internal communication memos and meeting reminders - Prioritized and organized supervisor’s email correspondence EDUCATION - B.tech – Cybersecurity Federal University of Technology Akure, 2023 - Diploma - Computer science The Polytechnic of Ibadan, 2017 TECHNICAL SKILLS Social Media Management Tools Scheduling & Broadcasting Software Data Entry & Inventory Management Tools CRM Tools (e.g., Salesforce, Zoho, HubSpot) Help Desk Ticketing Systems (e.g., Zendesk, Freshdesk) Email Management Tools (e.g., Microsoft Outlook, Gmail, Mailchimp) Calendar & Scheduling Tools (e.g., Google Calendar, Microsoft Bookings, Calendly) Office Productivity Suites (e.g., Microsoft Office 365, Google Workspace) Cloud Storage & File Management (e.g., Google Drive, Dropbox, OneDrive) Data Entry Tools (e.g., Microsoft Excel, Google Sheets, ) Virtual Meeting Platforms (e.g., Zoom, Microsoft Teams, Google Meet) Online Survey Tools (e.g., Google Forms, Typeform, ) Customer Feedback Tools (e.g. Google Reviews, Feedback Forms)