Akojede Esther Oreoluwa

I bring a diverse set of skills and over 4 years of experience across customer service, virtual assistance, office administration, and data management. My professional background has equipped me with the ability to work efficiently in fast-paced environments while maintaining a strong focus on accuracy, communication, and client satisfaction.

In customer service roles, I have consistently delivered high-quality support through phone, email, and live chat, resolving issues promptly and ensuring customer needs are met with professionalism and empathy. My strong communication and interpersonal skills allow me to handle inquiries, complaints, and feedback effectively, contributing to increased customer retention and positive service ratings.

As a virtual assistant, I’ve provided remote administrative support to executives and teams, managing schedules, organizing files, preparing documents, and handling day-to-day correspondence. I am highly organized, detail-oriented, and proficient in managing multiple tasks simultaneously without compromising quality.

My proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, enables me to create professional documents, manage data spreadsheets, and design engaging presentations. I also have hands-on experience with Google Workspace, including Docs, Sheets, and Calendar, which allows for smooth collaboration in remote work environments.

In the area of data collection, I have conducted research, gathered and validated information, and maintained structured databases to support decision-making processes. Whether entering data into CRMs or compiling survey results, I ensure high levels of accuracy and confidentiality.

As an office administrator and manager, I’ve overseen daily operations, supported staff, maintained inventory, and ensured that office systems run efficiently. My leadership and time management skills contribute to improved workflow, reduced operational delays, and a more organized work environment.

With a strong foundation in both independent and team-based work, I bring flexibility, problem-solving ability, and a proactive mindset to every task. I am tech-savvy, quick to learn new tools, and committed to continuous improvement.

Overall, I aim to deliver dependable support, clear communication, and high standards of work across all responsibilities, helping teams and organizations operate more effectively.