AKINTOKUN BLESSING OLUWAKEMI
Ikeja,Lagos--, -
CAREER OBJECTIVE
Driven professional with a Bachelor's degree in History and international Relations and a proven ability to
manage multiple tasks, communicate effectively, and drive sales results. Seeking to leverage
administrative, sales, and interpersonal skills. Efficient and reliable Virtual Assistant with strong
organizational and communication skills, seeking to support businesses remotely by handling
administrative tasks, customer service, and digital coordination with professionalism and discretion.
CORE SKILLS
Excellent Communication.
Customer Support
Problem Solving
Time Management
Decision Making.
Tech- Savvy
Research Skills.
VA-Relevant Skills:
Data Entry and Management
Email and Calendar Management
Ghostwriting and Content writing
Telesales and Cold Calling
Social Media Management
Email Writing and Marketing
Customer Relationship Management
WORK EXPERIENCE
OLEREN HIRE NG
Jan 2024 – Sep 2024
Position held: Online Virtual Assistant.
● Built strong relationships with customers, leading to a 15% increase in repeat business and
referrals.
● Responding to customer inquiries via email, chat, or phone.
● Managing customer complaints or issues.
● Managing emails, including responding, sorting, and organizing inboxes.
● Scheduling appointments and maintaining calendars.
● Creating, scheduling, and posting content.
ROCK FINANCIALS
Jan 2021 – Jan 2023
Position held: Telesales Specialist
● Initiated outbound calls to potential customers to introduced Rock Financials’ financial
products and service.
● Utilized CRM software to manage leads, track interactions, and update customer information
accurately.
● Created and delivered effective sales pitches customized to the customer's financial goals and
needs.
● Guided potential customers through the sales process and securing their commitment to utilize
Rock Financials' services.
● Ensures that all sales activities comply with relevant financial regulations and industry
standards.
TRANSSNET FINANCIAL NIGERIA LIMITED
Jan 2019 – Jan 2021
Position Held: Customer Service Representative
● Handle large volumes of incoming calls and generate sales leads.
● Build sustainable relationships and trust through open and interactive communication.
● Provide accurate, valid, and complete information using appropriate methods and tools.
● Meet personal and team sales targets and call handling quotas.
● Resolve customer complaints, offering suitable solutions and alternatives within set time limits,
and follow up to ensure resolution.
● Maintain records of customer interactions, process customer accounts, and file documents.
EDUCATIONAL QUALIFICATION
AMBROSE ALLI UNIVERSITY, EKPOMA EDO STATE
Bachelor of Arts in History and International Relations (B.A)
2018
TRAININGS AND CERTIFICATIONS
Professional Certificate in Digital Marketing
Fundamentals of Human Resource, Oleren, United Kingdom
Fundamentals of Customer Service, Oleren, London
National Youth Service Corps
Human Resource Management, Project Management and Institute Management
Virtual Assistant, ALX Africa
REFERENCE
Available on Request.
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