Ajokpoghene Ubiagege

My name is Ajokpoghene Ubiagege. I'm a top-notch Customer Service Specialist and a Virtual Assistant. I find delight in managing customers' complaints in a timely and accurate way via phone, email or chat and following up to ensure their issues have been resolved. In my years of experience, I have been responsible for managing high volumes of customer interactions via phone, email and chat. I learned to prioritize tasks, handle multiple inquiries at once and meet deadlines, while maintaining a high level of accuracy and attention to detail. I also developed excellent communication skills, and I am comfortable interacting with customers from diverse backgrounds and speaking with them in a simple and clear manner.

With the valuable experience that I have gained in troubleshooting and resolving a wide range of technical issues, I am confident in my ability to handle a wide range of customer inquiries and issues with professionalism, efficiency and a friendly demeanor. I have a good understanding of computer hardware and software and I am able to communicate technical information to non-technical individuals in a clear and concise manner.

My areas of specialty include: Customer Support, Phone Support, Chat Support, Email Handling, Administrative Assistance, Virtual Assistance, Tech Support and Sales Inbound.

In addition to my customer service experience, I have strong problem-solving skills and the ability to think on my feet. I am comfortable working under pressure and thrive in fast-paced environments. I am passionate about providing excellent customer service and ensuring that each customer has a positive experience as I am very patient, empathetic and have very good phone ethics.

I have work experience using the following application/tools: Zendesk, Intercom, Google Apps (Drive, Calendar, Sheets, Docs, etc.), Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, Freshdesk, HubSpot, Salesforce.

 My professional accomplishments include: Helping a company where I worked earn the highest customer satisfaction rating in its category, maintaining 100% attendance throughout my career, winning an award for my commitment to customer service excellence, implementing behavioral tools that improved employee retention by 8%. I am open to learning any new tools that will get the job done. I believe my skills and qualifications will be of immense relevance and value to the achievement of your goal and the success and continued growth of your organization. I'd love to talk more with you about what I can bring to your team!

Thanks for your time and consideration, I look forward to getting positive feedback from you to discuss how best we can work together.