- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 23 years old
- Location:
- Ikotun, Lagos, Nigeria
- Experience:
- 1 year
IFEOLUWA AJILEYE
SUMMARY
Administrative and Customer Support professional with experience managing emails, scheduling
meetings, maintaining records, and assisting customers both remotely and in-person. Skilled in
CRM tools, Google Workspace, Microsoft Office, and communication across phone and email.
Detail-oriented, reliable, and proactive, with a strong focus on supporting teams and delivering
excellent client experiences.
CORE SKILLS
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Email and Calendar
Management
Customer Support &
Client Relations
Data Entry and Record
Keeping
Problem Solving &
Conflict Resolution
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Phone & Email
Communication
Online Research
File Organization and
Document Preparation
Trello & Slack
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Microsoft Office & Google
Workspace
Attention to Detail
Active Listening
CRM Tools (HubSpot
training)
Time Management
PROFESSIONAL EXPERIENCE
Administrative Assistant | Freelancer
August 2025 – December 2025
● Schedule meetings, set reminders, and update calendars to help clients stay on track.
● Create and edit documents, spreadsheets, and presentations using Google Workspace tools.
● Manage daily emails by sorting inboxes, creating labels, and responding to messages promptly
to keep communication clear and organized.
● Communicate with clients to share updates and handle requests efficiently.
Customer Support Assistant | Local Cosmetic Retail Store
January 2025 – June 2025
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Assisted customers with purchases in a friendly and efficient manner.
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Introduced a follow-up system to check in with customers after their purchases, which
improved satisfaction and encouraged repeat visits.
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Handled customer phone calls, responded to inquiries, and resolved complaints
professionally
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Took stock of goods at the end of each day to ensure transparency and accurate inventory
management
EDUCATION
Federal University Oye Ekiti, Nigeria(B.Sc)
AUGUST 2024
CERTIFICATIONS
● Virtual Assistant Certificate - Vsavvy Academy
● Proficiency in English
● Introduction to CRM with HubSpot – Coursera
