Ajibola Soyoola

AJIBOLA SOYOOLA Address: Lagos, Nigeria Phone: - Email:-Personal Statement I am a team player with outstanding communication and interpersonal skills. With over two years of experience in a customer service role, I am confident that I can add value to any organization by building sustainable relationships and trust with customers through open and interactive communication, multitasking, time management, and ensuring that customers receive the best service possible. I pride myself on optimum professionalism, as well as my upbeat and empathetic demeanor when engaging with customers. I can be counted on to work both individually and as part of a team to meet the call-handling quotas and sales targets. Work Experience Customer service representative Gibson Consult, Lagos, Nigeria • • • • • Responded to customers’ complaint in a timely and accurate manner. Provided appropriate solutions to resolve customers’ complaints. Provided customers with accurate, reliable and comprehensive information about the products and services. Manage records of customer interactions and accounts. Monitored customer issues to make sure they were resolved. Sales support officer MAK Artistry, Lagos, Nigeria • • • • January 2022 - Present March 2020 - December 2021 Successfully de-escalated potentially hostile situations with clients while maintaining a professional and empathetic attitude. Managed large amounts of incoming customer's calls. Resolved client concerns and answered client questions. Managed customers records and accounts. Skills • • • • • Outstanding communication and presentation skill. The capacity to multitask, prioritize and efficiently manage time. Customer-oriented and the ability to adjust to and react to various situations effectively. Proficiency in all Microsoft office programs. Strong interpersonal skills. Education and Qualification Bsc in Economics University of Lagos, Nigeria November 2016 – January 2020 Certifications AAT Institute of chartered accountants of Nigeria Languages Fluent in English language July 2021