Ajayi (Omoniyi) Ifeoluwa Mary

AJAYI IFEOLUWA MARY Ayilara Street, Kuola, Ibadan, Oyo State, Nigeria. PROFESSIONAL SUMMARY Results-driven Business Development and marketing professional with over 7 years of experience driving growth and exceeding targets across diverse industries. Adept at market research, sales, customer service, strategic planning, and relationship management. Proven track record in optimizing operational processes, enhancing revenue, and fostering long-term client loyalty. SKILLS AND COMPETENCIES • Core: Business Development & Strategy | Sales & Revenue Growth | Market Research • Operational: Relationship Management | Process Optimization | Financial Transaction Oversight • Soft Skills: Leadership & Team Management | Negotiation & Persuasion | Detail Oriented • Technical: Microsoft Office Suite | CRM Software | Reporting & Analytics EXPERIENCE M.I.J Apparel, Ibadan | Lead, Customer Service2020 – Till Date • Oversee day-to-day business operations, ensuring seamless production and service delivery. • Manage project scheduling for custom apparel orders, coordinating between clients and the production team. • Led customer service initiatives that achieved a 98% resolution rate for inquiries and complaints. • Manage branch expenses and financial records to ensure operational profitability. Filmhouse Cinemas, Dugbe Ibadan | Lead, Customer Service2017 – 2020 • Supervised the front-of-house team to deliver exceptional guest experiences in a high-volume environment. • Streamlined daily ticketing and concession operations, reducing wait times during peak hours. • Resolved complex customer escalations, maintaining the brand’s reputation for excellence. • Generated daily and weekly sales reports to assist management in decision-making and inventory control. Jubilee Conference Centre | Customer Service Officer2017 • Managed the front desk, serving as the first point of contact for high-profile guests and corporate clients. • Coordinated facility bookings and directed visitors to appropriate departments. NYSC, Kalgo Model Primary School, Kebbi State | Teacher2015 – 2016 • Delivered comprehensive lessons in commerce to a class of 40 students. • Developed curriculum materials, assignments, and examinations to track student progress. • Acted as a mentor to students, fostering a disciplined and productive learning environment. Emsolad Stores | Customer Service Representative2011 – 2013 • Managed all cash and cheque transactions with 100% accuracy. • Reconciled daily cash accounts and prepared weekly transaction reports for management. • Trained and mentored incoming cashiers on point-of-sale (POS) systems and customer etiquette. EDUCATION MBA, Business Administration | University of Ibadan2021 B.Sc. Business Administration (Second Class Upper) | Osun State University2015 Senior School Certificate (SSCE) | Orogun Grammar School, Ibadan2011 TRAININGS/CERTIFICATES • Professional in Business Management | Environext Development Services2016 • Customer Service Manager Certification | Environext Development Services2016 References Available on Request