Ajayi (Omoniyi) Ifeoluwa Mary

 AJAYI (OMONIYI) IFEOLUWA MARY Ibadan, Oyo State, Nigeria PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Service professional with over 10 years of experience in administrative support, CRM management (Pipedrive, Zendesk, Freshdesk), email handling, lead generation, and customer engagement. Skilled in calendar management, Google Workspace, and Slack. Organized, reliable, and committed to improving efficiency and supporting business growth. SKILLS AND COMPETENCIES • Sales & Growth: Customer Acquisition | Lead Generation | Sales Strategy | Revenue Growth | Referral Programs • Marketing & Engagement: Social Media Marketing | Content Creation | Customer Engagement | Community Outreach • Operations & Business: Relationship Management | Process Optimization | Financial Oversight | Reporting and Analytics • Customer Support: Email Management | CRM Management | Customer Retention | Issue Resolution • Tools & Technologies: Zendesk | PipeDrive | Freshdesk | Slack | Trello | Google Workspace | CRM Systems PROFESSIONAL EXPERIENCE Digital Witch | General Virtual Assistant Remote March 2025 – Present • Deliver customer support via email, chat, and phone, resolving inquiries efficiently and professionally. • Manage and organize executive calendars, schedule appointments, and coordinate meetings across multiple time zones. • Manage travel arrangements, bookings, and itineraries for executives. • Generate leads, reach out to identify and engage potential clients. • Handle high volume email inboxes by sorting, responding, and prioritizing communications to ensure timely follow ups. • Provide administrative support including data entry, file management, and document preparation, and update CRM Systems. M.I.J Apparel | Lead, Customer Service Ibadan, Nigeria Jun 2020 – Present • Oversee day-to-day business operations, ensuring seamless production and service delivery. • Manage project scheduling for custom apparel orders, coordinating between clients and the production team. • Led customer service initiatives that achieved a 98% resolution rate for inquiries and complaints. • Manage branch expenses and financial records to ensure operational profitability. Filmhouse Cinemas | Lead, Customer Service Dugbe, Ibadan, Nigeria Jul 2017 – Apr 2020 • Supervised the front-of-house team to deliver exceptional guest experiences in a high-volume environment. • Streamlined daily ticketing and concession operations, reducing wait times during peak hours. • Resolved complex customer escalations, maintaining the brand’s reputation for excellence. • Generated daily and weekly sales reports to assist management in decision-making and inventory control. Jubilee Conference Centre | Customer Service Officer Ibadan, Nigeria Jan 2017 – May 2017 • Managed the front desk, serving as the first point of contact for high-profile guests and corporate clients. • Coordinated facility bookings and directed visitors to appropriate departments. National Youth Service Corps (NYSC) | Teacher Kebbi State, Nigeria Nov 2015 – Nov 2016 • Delivered comprehensive lessons in commerce to a class of 40 students. • Developed curriculum materials, assignments, and examinations to track student progress. • Acted as a mentor to students, fostering a disciplined and productive learning environment. Emsolad Stores | Customer Service Representative Ibadan, Nigeria 2011 – 2013 • Managed all cash and cheque transactions with 100% accuracy. • Reconciled daily cash accounts and prepared weekly transaction reports for management. • Trained and mentored incoming cashiers on point-of-sale (POS) systems and customer etiquette. EDUCATION MBA, Business Administration University of Ibadan 2021 B.Sc. Business Administration (Second Class Upper) Osun State University 2015 Senior School Certificate (SSCE) Orogun Grammar School, Ibadan 2011 TRAININGS/CERTIFICATIONS Professional in Business Management Environext Development Services 2016 Customer Service Manager Certification Environext Development Services 2016 IT Support Training Digital Witch Training Hub 2026