Ajayi (Omoniyi) Ifeoluwa Mary

Dedicated Customer Support Expert with 7+ years of experience. I am an expert at navigating remote collaboration tools like Zendesk, Hubspot, Slack, Trello, Google Suite, Calendly, Freshdesk and the likes. I bring a unique perspective on customer retention and workflow optimisation. I maintain a high first response resolution rate while ensuring every interaction is handled with empathy and clarity. I don't just solve tickets, I build trust and give customer a wow experience.