Ajay

Ajay Customer Success & Support Specialist | CRM Expert | Remote Professional Location: India | Available for Remote Work Hourly Rate: $10–$15 USD Professional Summary Customer Success professional with 7+ years of experience across retail and technology sectors in the UK and India. Skilled in CRM platforms (Zendesk, Salesforce), client onboarding, team supervision, and technical support. Proven track record of enhancing customer satisfaction and retention while driving operational efficiency. MSc in Management with strong communication and problem-solving skills. Fluent in English, Hindi, and Punjabi. Ready to deliver exceptional remote support and build long-term client relationships. Core Skills • Customer Success & Relationship Management • CRM Tools: Zendesk, Salesforce, Freshdesk • Client Onboarding & Training • Team Leadership & Coaching • Technical Troubleshooting & Support • Communication & Interpersonal Skills • Analytical Thinking & Problem Solving • Sales Support & Lead Generation Professional Experience Trade Sales Supervisor Toolstation, United Kingdom | Nov 2023 – Apr 2025 • Exceeded branch-level sales targets and managed trade client relationships. • Led team coaching initiatives and handled trade-related queries. • Promoted collaborative store culture focused on customer satisfaction. Senior Store Assistant Toolstation, United Kingdom | Nov 2022 – Nov 2023 • Supported store operations, inventory control, and customer engagement. • Delivered proactive support with a customer-first mindset. Customer Experience Specialist Teleperformance, India | Jun 2019 – May 2022 • Trained new hires and provided remote technical support using Zendesk and Salesforce. • Delivered cybersecurity education and resolved customer inquiries efficiently. Analyst eClerx Services Ltd, India | Jun 2018 – Jun 2019 • Troubleshot cable, VoIP, and internet issues while maintaining service SLAs. • Managed performance metrics and supported mobile app adoption. Education MSc in Management BPP University, United Kingdom | Graduated Oct 2023 Bachelor of Arts Panjab University, India | Graduated Jul 2017 Languages • English (Fluent) • Hindi (Fluent) • Punjabi (Fluent)