Ajay

I am a dedicated and results-driven Customer Success and Support professional with over seven years of diverse experience working across the retail and technology sectors in both the United Kingdom and India. Throughout my career, I have developed a strong passion for helping businesses enhance their customer relationships, improve satisfaction rates, and streamline operational processes by leveraging customer success best practices and CRM technology.

My professional journey has equipped me with a wide range of skills, including customer onboarding, team supervision, technical troubleshooting, and CRM management. I have worked extensively with leading CRM platforms such as Zendesk and Salesforce, where I managed customer inquiries, tracked support tickets, and analyzed customer feedback to improve service delivery. This hands-on experience allows me to deliver efficient, customer-focused solutions while maintaining high standards of communication and support.

In my most recent role as a Trade Sales Supervisor at Toolstation in the UK, I successfully exceeded branch-level sales targets by building and nurturing strong client relationships. I also led the team in handling trade-related queries and generating leads, promoting a culture of collaboration and coaching. This role helped me sharpen my leadership skills and taught me how to motivate teams to deliver exceptional service consistently.

Before that, I worked as a Customer Experience Specialist at Teleperformance, where I trained new hires and provided remote technical support using tools like Zendesk and Salesforce. I also delivered cybersecurity education and helped resolve customer issues effectively. This experience was invaluable in understanding customer needs and ensuring quick resolution of their concerns, which directly impacted customer satisfaction scores.

Additionally, my academic background, including a recently completed MSc in Management, has provided me with a strong foundation in strategic decision-making, leadership, and business operations. This combination of practical experience and academic knowledge enables me to approach customer success with a strategic mindset, aligning customer service goals with overall business objectives.

I am fluent in English, Hindi, and Punjabi, which allows me to communicate effectively with diverse customer bases and team members. I am highly adaptable and comfortable working remotely, with the flexibility to adjust my hours to match different time zones and client requirements.

My approach to customer success centers on empathy, proactive communication, and continuous improvement. I believe that understanding customer pain points and anticipating their needs are key to building long-lasting relationships and fostering loyalty. I also take pride in creating clear, user-friendly onboarding materials and training programs that empower customers and staff alike.

I am now looking to leverage my skills and experience to contribute to organizations seeking to enhance their customer success and support functions through remote work. Whether it’s managing support tickets, onboarding new customers, training teams, or improving CRM workflows, I am ready to bring value, professionalism, and dedication to your projects.

If you are looking for a reliable, experienced, and customer-focused professional to join your remote team, I would love to connect and discuss how I can help you achieve your customer success goals.