Aixa Hoogstra

Aixa Hoogstra EXPERIENCE June 2024 – September 2025 Customer Support Representative, Rentable (Security Deposit Software Company)  Provided technical customer support via email, chat, and phone in English and Spanish.  Assisted tenants and property managers with payments, account access, and platform issues.  Created and updated email templates to improve support efficiency.  Translated and adapted how-to guides, user instructions, and internal documents from English to Spanish with accurate terminology and cultural relevance. May 2023 – April 2024 Childcare Specialist/ Culture Exchange, Cultural Care Au Pair September 2022 –April 2023 Virtual Assistant, Gadsden Homes (Real Estate Agency)  Coordinated and facilitated client meetings, ensuring clear communication and alignment of objectives between stakeholders.  Managed marketing efforts for mobile home listings on Facebook Marketplace, increasing visibility and buyer inquiries through optimized content and targeted advertising campaigns.  Organized travel logistics for executives, including itinerary planning, accommodation, transportation, and expense tracking, ensuring smooth and efficient travel experiences.  Conducted research using multiple sources, compiling findings into concise reports and presentations to support decision-making. May 2017 – May 2023 Receptionist, Dermatology Clinic  Managed multi-line telephone system, effectively handling incoming calls and inquiries with professionalism and efficiency.  Entered and maintained patient records (paper-based), ensuring accuracy, organization, and confidentiality.  Coordinated and optimized appointment schedules, balancing patient needs with clinic resources to maximize efficiency and patient satisfaction. EDUCATION September 2022 – Present (Expected graduation: 2026) Bachelor’s Degree in English–Spanish Literary and Scientific-Technical Translation HARD SKILLS Bilingual communication Technical Support Skills Data Entry Problem solving Attention to detail SOFT SKILLS Time management