Aixa Hoogstra

Hi! I’m Aixa Hoogstra, a bilingual Customer Support Specialist and Virtual Assistant with over 7 years of experience helping businesses deliver seamless customer experiences, manage operations, and stay organized. I’m fluent in English and Spanish, currently pursuing a Bachelor’s Degree in English–Spanish Translation, which allows me to bridge language gaps.

I’ve successfully worked in customer support, administrative assistance, and client relations for U.S.-based companies in tech, real estate, and healthcare. I excel at solving issues, communicating clearly, and organizing processes so teams can work more efficiently and clients feel supported.

-Bilingual Support (EN/ES): Professional written and verbal communication with customers, tenants, executives, and team members.

-Customer-Centered Mindset: Experience handling email, chat, and phone support, solving account, payment, and platform-related issues.

-Administrative Excellence: Calendar management, email organization, travel planning, data entry, documentation, research, and report creation.

-Process Improvement: Created email templates and translated internal guides to improve workflow, efficiency, and customer satisfaction.

-Cultural Adaptability: Experience working with U.S. customers and international clients, supported by my translation background and time living abroad.