AISHATU IBRAHIM KAREEM-ADAMU-/ - / New NNPC Estate Lokogoma, Abuja, Nigeria
Summary
A customer-focused, energetic, and empathic professional with over 8 years of experience providing expert service in a
fast-paced environment, who is passionate about developing strong customer relationships, driving brand loyalty,
resolving complex customer inquiries, and increasing customer engagement. Excel in both team environments and
alone. Proven ability to listen attentively, solve problems quickly and efficiently, create high-quality professional
relationships with customers, and have the ability to quickly ramp up new systems and processes. Fully committed to
following company procedures and winning loyal customers.
Experience
Centre Manager-Retail/ Storage Officer
CARS45 LIMITED • Abuja, Federal Capital Territory
10/2017 - 08/2021
Established clients' financial positions, assisting them in purchasing the vehicle that best fits their budget.
Managed center activities and increased purchase rate by 20% after my first 6 months of joining the company
Spoke with customers regarding what they were looking for and what the company had to offer
Explained the purchase process to the customers including financing and warranties available.
Handled all customer complaints and issues with high professional courtesy.
Displayed outstanding customer service resolving customer concerns and helping build customer loyalty.
Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels are elevated and
maintained
Conducted due diligence and thorough verification of all relevant documents to effectively prevent possible losses
by negotiating forged and counterfeit documents.
Graduate Intern
HEALTH TV AFRICA • Abuja, Federal Capital Territory
09/2016 - 09/2017
Served as a language translator, translating Hausa into English.
Worked with the Health Systems Development unit, ensuring proper language translation to persons without the
knowledge of the English Language.
Demonstrated the breadth and depth of linguistic proficiency and the capacity to analyze dialectical and cultural
differences that are essential to ensure that clients and Limited English customers communicate with ease and
accuracy.
Utilized strong interpersonal skills to facilitate communication and language needs with proven outstanding
quality service.
Visited the Emirs of all local government areas in Abuja and Niger state, Nigeria, adequately translating
fromHausa to English for ease of communication.
Worked off site with various state and primary health centers.
Demonstrated impartiality in order to remain objective while interpreting.
Customer Care Representative/ Administrative Officer
GAUGE AHEAD LIMITED • Abuja, Federal Capital Territory
07/2014 - 08/2016
Coordinated, monitored, and directed the acquisition, allocation, and use of equipment, supplies, and
telecommunication systems.
Conducted research and developed procedures to improve efficiency and cost-effective monitoring system.
Oversaw procurement of needed equipment and consumables for the office to work at maximum efficiency.
Created and maintained a central filing system, general database, and archiving system.
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
Assisted in reviewing financial records, income statements, and expenditures to determine appropriate forms
needed to complete tax returns.
Scheduled client appointments and maintained up-to-date confidential client files
Prepared administrative reports and assembled case files for closure.
Conducted routine clerical functions such as reception, and answering telephones to respond to customer
inquiries, and to screen and determine services needed.
Maintained and developed a good relationship with customers/clients.
Class Instructor
GOVERNMENT SECONDARY SCHOOL • KORODUMA, Nasarawa
06/2013 - 06/2014
Created a lesson plan for each weekly lecture
Provided one-on-one assistance to students after class
Motivated students to increase their passion for learning English
Set the topics for each class and guided the students to practice effectively
Developed and supervised tests and quizzes to be completed by students
Encouraged student participation in the classroom
Directed students to create their own practice dialogues by using the language materials that we introduced in the
classroom.
Imparted knowledge of English and English Literature to the students.
Visited the orphanage to teach the children and provided them with food and learning materials
Internship
Graduate Intern (M&E/Nutrition): WORLD FOOD PROGRAMME (WFP) Sept. 2016 – Jan. 2017
Oversaw registration of households on the official database using the mobile app ODK to capture vulnerable cases.
Efficiently collated data at distribution sites while supporting SIM card distribution to beneficiaries.
Performed sensitization exercises to increase awareness of beneficiaries of their rights to financial support and
the appropriate measures to take in any case of victimization.
Reported compilation for host communities’ caseloads.
Supported caseload filtering while selecting vulnerable beneficiaries for the nutrition unit.
Sensitized nursing and breastfeeding mothers on how to benefit fully from the plumpy sup for malnourished
children and the nutritional benefits of completing the breastfeeding period respectively.
Undergraduate Intern-Assistant Editor/ Interviewer/Translator: HEALTH TV AFRICA
Jan 2010 – May 2013
Conducted interviews and coordinated coverage of various stories on health projects.
Converted concepts in the source language, and compiled information, such as technical terms used in the legal
settings.
Interviewed indigenes in all the Local Government Areas and Health Centres in Abuja regarding their Health
Status through the Health System Development Project Platform (HSDP).
Assisted in the editing of the final footage as well as the commentary shown on-air about this project.
Education
Bachelor of Art in English
University of Maiduguri • Maiduguri, Borno
01/2010
Online courses/Certifications
Certificate in International Training Level-2: La Plage Meta Verse (LPMV) (Oct. 2022)
Certificate in Advocacy: Philantrohy University (Jan. 2020)
Certificate in Media and Journalism: PUSH AFRICA (Integrating African Across Borders) (Nov. 2016)
Certificate in Project Management: INSTINCT PROJECT MANAGEMENT INSTITUTE (April 2013)
Peer Educators Training: NYSC Reproductive Health and HIV/AIDS Prevention Project 2013
Alison online Training : Customer Care Skills and Telephone Etiquette
Professional Skills
Microsoft Office
Time Management
Decision Making
Listening skills
Customer Relationship Management
Effective Communication
Call Center Management
Empathy and Adaptability
Volunteering/community service
President: Millenium Development Goals CDS Group (NYSC) 2013/2014
Led a team that organized and trained youths in the Karu local government area, Nassarawa State on the
eighth goal of the Millenium Development Goals (MDGs).
Oversaw the team that planned outreach to orphanages and donations to mothers.
The group was awarded the best community development group for Batch B, 2013/2014 section.
My outstanding performance got me appointed to over see a new group-Editorial group.
Community Advocate; Campaign against Gender-Based Violence 2020
Languages
Hausa, Yoruba, English
Referee
Available upon request
