Aisa Tumbong

AISA TUMBONG Customer Service Representative | General Virtual Assistant | Graphic Designer | Social Media Manager I am proficient in the art of customer service and effectively communicate with clients to their satisfaction. My responsibilities have included working to build relationships with customers and assisting them in different business situations. I also have a keen eye for detail which I apply during problem-solving. In this role, I have performed consistently well under pressure, making immediate decisions and communicating with clients positively and professionally. EDUCATION Coland Systems Technology Inc- Bachelor of Science in Elementary Education - RH-13 Purok Adelfa Cotabato City, 9600- WORK EXPERIENCE VXI Global Holdings January 2020 - April 2022 Account Associate (Uber Eats Northam & Canada) Responsibilities: Answering inbound calls Creating outbound emails Resolving customer's issue Entering data SKILLS Administrative Task Data Entry Graphic Design Via Canva Customer Service Content Calendar Management Facebook Ads Facebook Content Creation Appointment Setting Personal Tasks Transcribing MI DEPARTMENT STORE February 2019 - January 2020 Customer Service Representative Responsibilities Help customers with complaints and questions Provide customers with information about products and services Process and record changed items TOOLS AND SOFTWARES Project Management Planner Trello Cloud Storage Google Drive, Dropbox Graphic Designs Canva, Adobe Illustrator Customer Relationship Management Salesforce CERTIFICATES Certified General Virtual Assistant December 2022 Department of Information and Communications Technology CHARACTER REFERENCE Jian Earl Aevan Dee Team Leader VXI GLOBAL HOLDINGS 2nd Flr. Robinsons Cybergate, JP Laurel Ave., Davao City - Narisa I. Sali Subject Matter Expert VXI GLOBAL HOLDINGS 2nd Flr. Robinsons Cybergate, JP Laurel Ave., Davao City -