Airish Landingin

CURRICULUM VITAE Name: ​Airish U. Landingin Present Address: ​217 Dr Jose Fabella Rd, Plainview Mandaluyong City 1501 Mobile Number: ​S​.​ ​- G- Email Address :-RESUME PROFILE: Call Center Agent with Certificates of Achievements. Areas of expertise include strong typing skills, computer proficient, conflict resolution and customer service, coaching. Proven ability to coach call center agents, improved customer service metrics and achieved weekly targets. Strong communicator, with problem-solving, people skills and leadership qualities. Fluent in English. CALL CENTER EXPERIENCE: ❏ ​SPI Global August 2014 – February 2016 - Customer Service Representative (International Account) - Handles Money Transfer all over Asia Pacific countries - Subject Matter Expert (SME) ❏ ​Ibex Global February 2016 – September 2017 - Customer Service & Technical Support Representative of AT&T - Direct TV - Upselling ❏ ​Sitel October 2017 - August 2018 - Technical Support Representative - Setup HP Printer - Upselling ❏ ​Teletech September 2018 – October 2019 - Chat Support tier 1 DoorDash Account - Email Support Tier 2 DoorDash Account - Inbound Call both Consumers and Dashers DoorDash Account - Escalations Team Outbound Supervisor Calls Level III DoorDash Account ❏ ​TDCX formerly known as Teledirect January –July 2020 - Client Service Associate – Social Media Account - Chat support | Email Support | Outbound Call if Needed - Promoted as a Rapid Response Support which handles OPS report and scrubbing cases. ❏ ​CallTend July 2020 – February 2021 - Virtual Assistant - Real Estate Outbound Cold Calling ➔ ​PERSONAL INFORMATION: Date of Birth: July 21, 1991 Place of Birth: Dagupan City Age: 29 Father’s Name: Joselito Landingin Mother’s Name: Noeme Landingin SSS #:- TIN #:- Pag Ibig:- Philhealth:- ➔ ​EDUCATIONAL BACKGROUND COLLEGE​: Colegio de Dagupan November- Bachelor of Science in Nursing High School: Dagupan City National High School April 2004 - 2008