Aireen Jellen Palao

Aireen Jellen Palao​- -​ South Triangle, Quezon City, NCR Professional Summary​ Detail-oriented Virtual Assistant with a strong background in administrative support, customer service, and e-commerce operations. Experienced in managing day-to-day tasks remotely, including email and client support, calendar management, and data organization. Skilled in leveraging tools like Google Workspace and Notion for project management, communication, and team coordination. Previously worked as an on-site Operations and Warehouse Assistant in a growing cosmetics startup in the Philippines, where I trained new hires, supported warehouse functions, and ensured smooth e-commerce operations. Known for strong problem-solving abilities, versatility, and a passion for delivering excellent results. Core Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Calendar & Email Management (Google Workspace) Virtual Communication (Slack, Zoom, Teams) Project Management Tools (Asana, Trello) Client Relationship Management (CRM) Data Entry & Document Organization Time Management & Task Prioritization Customer Support & Engagement Social Media Management (Facebook, Tiktok) Professional Experience Operations Assistant​ Esoskin Lab Co. | On-site | January 2022 – January 2025 ●​ Trained new hires on the brand’s products, operational procedures, and customer service standards, ensuring smooth integration and reducing operational errors by 25%. ●​ Managed international shipment inquiries, processed shipments within a 1-week turnaround, and maintained an 80% customer satisfaction rate. ●​ Provided customer service through social media and e-commerce platforms, handling inquiries and resolving issues, consistently achieving an 80% satisfaction rate. ●​ Coordinated day-to-day warehouse operations, ensuring stock levels were maintained and logistics ran efficiently. Education ●​ Bachelor of Science in Computer Engineering​ Cebu Institute of Technology - University