AIREEN BALADJAY
Mandaue City, Cebu, Philippines
6014
(--
SUMMARY
To evolve into a hard working and sincere professional with all my devotion,
contributing to the success of the organization or company and at the same time
to enhance my knowledge and develop my abilities and capabilities in all
aspects.
EXPERIENCE
INTUIT QUICKBOOKS ONLINE SPECIALIST, 11/2017 - 01/2022
Concentrix Philippines (Formerly Convergys Philippines), Cebu City, Philippines
My role involved in providing expert guidance to small business owners who use
QuickBooks Online to manage their finances. This role requires a unique
combination of skills, including:
• In-depth knowledge of QuickBooks Online: The ability to navigate the platform,
understand its features and functionality, and troubleshoot common issues.
• Strong bookkeeping skills: A solid understanding of accounting principles,
financial statements, and best practices for managing small business finances.
• Excellent customer service skills: The ability to communicate effectively with
small business owners, understand their needs, and provide personalized
support and guidance.
• Technical skills: Proficiency in using technology to resolve issues, as well as the
ability to learn and adapt to new tools and systems.
SALES OPENER, 11/2015 - 04/- Locals BPO, Cebu City, Philippines
• I was one of the healthcare sales opener. My key responsibilities were I phoned
clients and scheduled an appointment with our sales closers and after sales
support so we can guarantee a repeat orders.
CUSTOMER SERVICE DEPARTMENT SUPERVISOR, 09/2014 - 11/2015
Multi-Stores Corporation SM Cebu, Cebu City, Philippines
My role involved in supervising and supporting customer service representatives in
their daily tasks. Here's a breakdown of the key responsibilities:
• Team oversight: Overseeing customer service employees to ensure they're
performing their job duties effectively and efficiently.
• Job duty assistance: Assisting customer service representatives with their tasks,
such as responding to customer inquiries, resolving issues or complaints, and
providing guidance on resolving complex customer issues.
• Issue escalation: Handling escalated customer complaints or issues that require
higher-level support or resolution.
• Process improvement: Identifying areas for improvement in customer service
processes and implementing changes to enhance customer satisfaction and
team productivity.
• Administrative role: Managed daily, weekly and monthly report to the regional
manager both in team's development and numbers. The first person to in and
last person to out in our department as part of the job in overseeing the main
office and team from different branches making sure that our numbers are
aligned to avoid discrepancies.
• Employee development: Providing coaching, training, and feedback to
customer service employees to help them improve their skills and performance.
SKILLS
LEADERSHIP EXPERIENCE
• Accounts payable management
• Project scheduling
• Accounts payable and receivable
• Mail handling
• MS Office Suite
• Bookkeeping
• Scheduling
• Reception management
• Administrative skills
• Competitor monitoring
• Accounts payable / accounts
• Organisational skills
• Data Entry
receivable
• University of Cebu (Mandaue Campus) Council of Presidents, Board of Director,
-
• Association of Future Office Administrator - UC Mandaue Campus, President,
-
• University of Cebu Guidance Center (Mandaue Campus), Peer Facilitator,
2008-03/11
EDUCATION
University of Cebu Lapu-lapu and Mandaue, Mandaue City, Cebu, 01/2011
Bachelor of Science in Office Administration
CUSTOM SECTION
• Good Citizenship Movement, EDSA People Power Commission and Good
Citizenship Movement Advocates, 12/07
• Self-awareness Seminar, UC Mandaue Campus, 2009,2010,2011
• Leadership Training Seminar, UC Mandaue Campus, 2009,2010,2011
• Work Ethics Seminar, UC Mandaue Campus, 2009,2010,2011
PERSONAL
INFORMATION
• Age: 35
• Citizenship: Filipino
• Date of birth: 03/21/89
• Marital status: Single
REFERENCES
• John Ralph Denzon, Intuit QuickBooks Online Team Leader, -
• Christian Dec Peler, Intuit QuickBooks Online Subject Matter Expert, +63
-
• Richard Fanlo, Senior Manager, Multi-Stores Corporation,-
• Ma. Theresa Lerias, Department Manager, Multi-Stores Corporation,
-
LANGUAGES
English:
Advanced
DRIVING LICENCE
G-
C1
